Alison Rodriguez Valverde
Cartago
Summary
Proactive and detail-oriented with extensive experience in technical support and customer service. Possesses strong communication skills, adaptability, and a collaborative spirit. Aiming to leverage skills and knowledge to exceed company goals in a dynamic work environment. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
Work History
Technical Support Representative
Movate
3 2023 - 02.2024
- Providing technical general assistance and customers inquiries via chat, phone and email
- Helping customers to keep the account active and running up to date
- Answering and handling questions about the company’s products and services
- Analyzing problems, and quickly forming solutions to return systems to proper operation
- Assisting users by troubleshooting problems with computer hardware (VoIP phones) or software
- Installing and maintaining hardware, software, and other equipment to meet client requirements
- Coordinating with other company departments to provide customer insights, product recommendations and escalated tickets
- Training new candidates from different countries and teaching them technical support on how to properly use the products of the company, acting as a (SME).
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Financial Associate
DXC Technology
08.2022 - 12.2022
- Helping clients in keeping their accounts up to date
- Maintaining effective communication and using negotiation skills with costumers to effect collections while maintaining customer good will
- Conducting negotiations for sales contracts
- Resolving and handling customers issues, inquiries about the account, general questions of customer service and complaints concerning about billing
- Submitting electronic records to credit agencies
- Processing orders and transactions
- Acting as a liaison between parties
- Multi-tasking through diverse client-facing systems to document calls and transfer funds accordingly
- Understanding and retention of all necessary collection rules, regulation and information about the customers.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Developed investment and insurance programs and prepared sales presentations.
- Assisted clients in achieving their financial goals with tailored savings plans and investment strategies.
English Teacher
01.2019 - 01.2022
- Working as an English teacher helping children individually with private classes when solicited
- Planning course material and activities
- Assigning homework and interesting exercises
- Informing parents about their children’s performance
- Collaborating with teaching staff and administrators to foster a good student experience
- Teaching basic English skills including reading, writing, and speaking.
Education
Universidad Latina De Costa Rica
01.2018 - Current
High School Diploma - undefined
Centro Educativo Jorge Debravo
01.2012 - 05.2016
Primary Concluded -
Escuela Nuestra Señora De Sion
01.2005 - 05.2011
Business Administration And Management
Universidad Latina
Skills
Multitasking
Relationship Builder
Teamwork
Fast learning
Creativeness
Problem solving
Decision making
Analytical Thinking
Assertive Communication
Excellent customer service
Detail-Oriented
Proactiveness
Active listening and writing skills
Vision and goal setting
Organizational and time-management skills
Troubleshooting
Easy adaptability
Technical Support
Customer Service
Technical Troubleshooting
Informaticandtechnicalskills
Windows, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Office, Outlook, Azure, Publisher, Linux, Teams, OneDrive, Sharedrive, SharePoint, Box, Salesforce, HubSpot, Jira, Informatic, Workday
Generalinformation
Alison Rodriguez Valverde, Turrialba, Cartago, 02/05/99, 3-0515-0741, 7256-3795, alisonmaria52@gmail.com
Timeline
Financial Associate
DXC Technology
08.2022 - 12.2022
English Teacher
01.2019 - 01.2022
Universidad Latina De Costa Rica
01.2018 - Current
High School Diploma - undefined
Centro Educativo Jorge Debravo
01.2012 - 05.2016
Primary Concluded -
Escuela Nuestra Señora De Sion
01.2005 - 05.2011
Technical Support Representative
Movate
3 2023 - 02.2024
Business Administration And Management
Universidad Latina
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