Alison CAMILA Samudio
Cartago
Summary
Dynamic Customer Service Representative with a proven track on different companies, excelling in complaint handling and conflict resolution. Leveraged active listening and critical thinking to enhance customer satisfaction, implementing feedback mechanisms that improved service quality. Skilled in Microsoft , fostering team development and collaboration for optimal performance.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qualfon Call Center
11.2024 - 08.2025
- Assisted customers in navigating company website and placing online orders or appointments , improving overall user experience with a lot of empathy in the process
- Resolved customer complaints regarding the service that they received over calls or emails , ensuring customer satisfaction on every interaction
- Implemented feedback mechanisms, to improve the performance of the calls
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best redulys .
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Support Services Group
12.2023 - 02.2024
- Answered phone with friendly greeting and empathy to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Educated customers about billing, payment processing and support policies and procedures
- Bolstered customer retention by creating and offering unique discount options on their internet and inspiring interest in new phone lines .
Customer Service Representative
Client Services Inc.
10.2022 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Engineering in Occupational Safety And Environment - Engineering
Tecnológico De Costa Rica
Cartago, Costa Rica02-2026
Certificate On B2 -
UCR
San José, Costa Rica01-2023
High School Diploma -
Liceo Otilio Ulate Blanco
01-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Team development
- Appointment scheduling
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Qualfon Call Center
11.2024 - 08.2025
Customer Service Representative
Support Services Group
12.2023 - 02.2024
Customer Service Representative
Client Services Inc.
10.2022 - 01.2023
Engineering in Occupational Safety And Environment - Engineering
Tecnológico De Costa Rica
Certificate On B2 -
UCR
High School Diploma -
Liceo Otilio Ulate Blanco
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