ALISSON ACOSTA ALFARO
Heredia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
SSG
05.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Production Operator
Nelipak Global Park
07.2023 - 08.2023
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Diploma - Intermediate - High English
01.2024
Diploma - Intermediate English
Instituto Nacional de Aprendizaje
01.2023
High School Diploma -
Liceo Ing. Samuel Saénz Flores
01.2022
Skills
- Teamwork
- Adaptability
- Communication Skills
- Call center experience
- Complaint resolution
- Personable
- Active Listening
- Problem-solving abilities
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
SSG
05.2024 - Current
Production Operator
Nelipak Global Park
07.2023 - 08.2023
Diploma - Intermediate English
Instituto Nacional de Aprendizaje
Diploma - Intermediate - High English
High School Diploma -
Liceo Ing. Samuel Saénz Flores
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