Allan Bado Jiménez
Costa Rica, ,La Fortuna
Summary
Dynamic hospitality operations leader and director with 12+ Results-driven hospitality operations leader with 12+ years of experience in multi-property hotel management, operational strategy, and revenue growth. Expertise in financial analysis, budget forecasting, and profitability optimization. Adept at implementing strategic initiatives, driving process efficiency, and enhancing guest experiencethrough data-driven decision-making. Proven ability to develop high-performance teams, maximize KPIs, and oversee Capex and Opex control to improve operational efficiency.
Held key leadership roles, including Tour Manager, Pre-Opening Manager, General Manager, and, for the past three years, Country Operations Director. In this role, led operations, financial planning, commercial and marketing strategies, food & beverage management, and guest experience across 11 hotels. Served as a direct liaison with the CEO and C-Level team, presenting performance reports and executing strategic initiatives.
Core strengths include P&L management, revenue maximization, cost control, budgeting, investment project leadership, and stakeholder collaboration. Adept at navigating fast-paced, high-growth environments while ensuring compliance with industry regulations and delivering measurable business impact.
Overview
14
14
years of professional experience
Work History
HEAD OF COUNTRY
SELINA COSTA RICA
Costa Rica
01.2022 - 12.2024
- Led nationwide operations across 10 hotels, ensuring optimal performance and growth.
- Managed to achieve a historic record in revenue during 2022, reaching $18.2M vs. the previous year's $13.6M, with a GOP of $4.3M (24%), reflecting a $1M increase from the prior year.
- Despite a slight revenue drop in 2023, successfully increased GOP to $4.8M (28%).
- Developed and implemented revenue growth strategies, optimizing departmental budgets.
- Managed financial reports and P&L analysis to maximize profitability.
- Spearheaded cross-functional team leadership to ensure operational excellence.
- Oversaw comprehensive facility maintenance and compliance initiatives.
COUNTRY OPERATIONS DIRECTOR
SELINA COSTA RICA
Costa Rica
01.2021 - 01.2022
- Supervised operations across 10+ locations, including reception, housekeeping, maintenance, and tours.
- Ensured adherence to operational protocols while enhancing guest satisfaction.
- Developed and enforced Standard Operating Procedures (SOPs) across all locations.
GENERAL MANAGER
SELINA LA FORTUNA
12.2016 - 01.2021
- Led all aspects of hotel operations, including reception, housekeeping, maintenance, F&B, and guest experience.
- Ensured a profitable location with strong sales, and payroll management.
- Implemented audits, SOPs, and guidelines for operational efficiency.
- Spearheaded growth initiatives and budget oversight.
Preo-Opening Manager
Selina La Fortuna
La Fortuna, Alajuela
01.2017 - 08.2017
- Partnered closely with development team to ensure pre-opening procedures.
- Secured regulatory permits and licenses for full operational compliance.
- Implemented Property Management System (PMS) and Point of Sale (POS) systems.
- Activated Online Travel Agency (OTA) listings and ensured compliance.
- Assessed team competencies and assigned roles for operational efficiency.
HEAD OF RECEPTION & TOUR DESK
MOUNTAIN PARADISE HOTEL
01.2015 - 12.2016
- Managed front desk operations and guest relations.
- Facilitated collaboration between travel agencies and vendors to enhance guest satisfaction.
General Manager
ARENAL BACKPACKER´S HOSTEL RESORT
01.2011 - 07.2015
- Ensured seamless daily operations by implementing standardized procedures and audits.
- Managed all departments, prioritizing customer experience and operational efficiency.
GENERAL MANAGER
TAMARINDO BACKPACKERS
12.2011 - 12.2012
- Led day-to-day operations, supervising staff and ensuring protocol adherence.
- Maintained daily reporting and financial tracking.
Education
High School Diploma -
South Mecklenburg High School
Charlotte North Carolina06-2009
Middle School - Middle School
Sedgefield Middel School
Charlotte North Carolina06-2005
Skills
- Hospitality Operations & Management
- Revenue Growth & Financial Analysis
- Budgeting & Forecasting
- P&L Management
- Strategic Planning & Execution
- Staff Development & Leadership
- Customer Relationship Management
- SOP Implementation & Process Optimization
- Facility Maintenance & Compliance
- Decision-Making & Problem Solving
Reference
- Fransisco Badilla, HR Regional - Selina, +506 87064670
- Gadi Hassin, Global COO Selina, +61 436350928
- Diego Aguilar Calderón, Arenal Backpacker's Hotel Resort, +506 88338000
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
HEAD OF COUNTRY
SELINA COSTA RICA
01.2022 - 12.2024
COUNTRY OPERATIONS DIRECTOR
SELINA COSTA RICA
01.2021 - 01.2022
Preo-Opening Manager
Selina La Fortuna
01.2017 - 08.2017
GENERAL MANAGER
SELINA LA FORTUNA
12.2016 - 01.2021
HEAD OF RECEPTION & TOUR DESK
MOUNTAIN PARADISE HOTEL
01.2015 - 12.2016
GENERAL MANAGER
TAMARINDO BACKPACKERS
12.2011 - 12.2012
General Manager
ARENAL BACKPACKER´S HOSTEL RESORT
01.2011 - 07.2015
High School Diploma -
South Mecklenburg High School
Middle School - Middle School
Sedgefield Middel School
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