Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Allan Sevilla

Psychology
San José,SJ

Summary

Capable of working in different line of business, multitasking, always eager to learn new skills. I have knowledge in technical skills and multiple operating systems. I worked in leadership positions always making sure to improve operations and increase quality in the process. Strong social skills and teamwork abilities.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work History

Queue Monitor

Tek Experts
04.2020 - Current
  • Oversaw daily operations to ensure high levels of productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Workforce Real Time Analyst

CSS Corp
10.2017 - 03.2020
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Worked with management to develop strategic and tactical plans to meet different requirements.

Technical Support Representative

Convergys
06.2014 - 01.2017
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Claim Analyst

Bank of America
02.2013 - 02.2014
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.

Education

High School Diploma -

Colegio Profesional Administrativo San Marcos
01.1999 - 12.2004

in Progress - CISCO

Universidad De Costa Rica
01.2020 - Current

in Progress - Applied Psychology

Universidad Hispanoamericana
01.2020 - Current

Skills

English fluency

Skilled in Microsoft Office

Timeline

Queue Monitor

Tek Experts
04.2020 - Current

in Progress - CISCO

Universidad De Costa Rica
01.2020 - Current

in Progress - Applied Psychology

Universidad Hispanoamericana
01.2020 - Current

Workforce Real Time Analyst

CSS Corp
10.2017 - 03.2020

Technical Support Representative

Convergys
06.2014 - 01.2017

Claim Analyst

Bank of America
02.2013 - 02.2014

High School Diploma -

Colegio Profesional Administrativo San Marcos
01.1999 - 12.2004
Allan SevillaPsychology