Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ALLAN SOLANO LEON

San Ramon

Summary

I am third-year Systems Engineering student with a deep passion in the technological field. I have worked as Technical Support Engineer with experience at Tek-experts, specializing in Microsoft Azure. Proven expertise in troubleshooting backup issues and delivering exceptional remote support. Adept at problem-solving and collaborating with teams to enhance service efficiency. Committed to resolving complex technical challenges and ensuring customer satisfaction through effective ticket management and issue escalation.

Overview

1
1
year of professional experience

Work History

Technical Support Engineer

Tek-experts
09.2024 - 09.2025

I have been involved in the world of the cloud, working as Microsoft azure support engineer interacting and troubleshooting issues with the azure portal, specifically in the backup area.

Education

Bachelor of Science - Systems Engineering

Universidad Nacional De Costa Rica
Heredia
05-2027

Skills

  • Technical support
  • Technical troubleshooting
  • Problem-solving
  • Application support
  • Hardware configuration
  • Teamwork and collaboration
  • Backup and recovery
  • Remote support
  • Issue research
  • Service calls
  • Issue escalation
  • Ticket management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Technical Support Engineer

Tek-experts
09.2024 - 09.2025

Bachelor of Science - Systems Engineering

Universidad Nacional De Costa Rica

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ALLAN SOLANO LEON