ALLAN SOLANO LEON
San Ramon
Summary
I am third-year Systems Engineering student with a deep passion in the technological field. I have worked as Technical Support Engineer with experience at Tek-experts, specializing in Microsoft Azure. Proven expertise in troubleshooting backup issues and delivering exceptional remote support. Adept at problem-solving and collaborating with teams to enhance service efficiency. Committed to resolving complex technical challenges and ensuring customer satisfaction through effective ticket management and issue escalation.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Tek-experts
09.2024 - 09.2025
I have been involved in the world of the cloud, working as Microsoft azure support engineer interacting and troubleshooting issues with the azure portal, specifically in the backup area.
Education
Bachelor of Science - Systems Engineering
Universidad Nacional De Costa Rica
Heredia05-2027
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
- Teamwork and collaboration
- Backup and recovery
- Remote support
- Issue research
- Service calls
- Issue escalation
- Ticket management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Technical Support Engineer
Tek-experts
09.2024 - 09.2025
Bachelor of Science - Systems Engineering
Universidad Nacional De Costa Rica
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