Summary
Education
Skills
Timeline
Overview
05

ALLAN GONZALEZ AVILA

Technical Support Specialist
Concepcion,SJ

Summary

Supervision and daily technical support and electricians, control of time, solutions to technical problems in call centers telemarketing and experience in maintenance and inventory of equipment, purchase and sale of technical equipment, Customer Service Experience Opening of accounts, cash transactions. Customer service oriented, proactive, analytical, problem solving, culturally aware. Excellent verbal/written communication skills, troubleshooting, reporting and logical thinking skills. Strong understanding of digital media and related technologies. Ability to learn and apply complex technology, diagnostic and analytical knowledge. Strong interpersonal and people relationship skills as well.

Education

Certificate Program - Administrative & Secretarial Certifications

Institute of Programs And Systems
NEW YORK
01-1994

Certificate Program - IT Support & Help Desk

Barclay Career School
401 PARK AVENUE , NEW YORK, USA
01.1990 - 11.1992

Skills

Acer, Active Directory, Apple, benefits, CD-ROMs, Cisco, Citrix, Hardware, computer hardware, clients, diagnosis, Ethernet, faxes, Fibre Optics, HP, IBM, International Business, IE, Computer support, LAN, Linux, managing, Microsoft Office, Outlook, Windows 7, Microsoft Windows 7, Windows 2000, 2000, 95-98, mts, multimeters, Network, Networking, Networks, Operating Systems, oscilloscope, printers, SAN, SAP, schematics, Servers, TCP - IP, technical support, Technician, Telephone, Troubleshooting, VPN, Vista, WAN

Timeline

Certificate Program - IT Support & Help Desk

Barclay Career School
01.1990 - 11.1992

Certificate Program - Administrative & Secretarial Certifications

Institute of Programs And Systems

Overview

3
3
years of post-secondary education

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ALLAN GONZALEZ AVILATechnical Support Specialist