Allen Badilla

Product owner for a Canadian based company for senior living facilities.

This includes features and services around e-learning, menu management, CMS, CRM and third party integrations.

• Main goal of contact is to fully document how existing application works end to end
• Collect new business requirements (changes or new functionality) to re-platform and re-write in a new stack
• Work with the UX/UI team to fully re design the existing application to improve user journey, usability, accessibility and system performance

Acting as Product Owner for multiple projects within the contracting agency.

• Tackled projects from healthcare, legal and fintech

Overall responsabilities within each project:

• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations
• Collaborated with the UX/UI team to successfully create new user journeys and interfaces that improved overall usability
• Collaborated with analytics team to understand click usage, heatmaps and overall customer pain points through data
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones
• Led and collaborated with multiple developments teams in regular ceremonies like refinement, sprint planning and others

BSA for a senior living customer which required a full re-platform & migration to a new stack

• Enhanced user experience by collaborating in designing intuitive system interfaces
• Collaborated with the SEO team to create successful A/B tests to improve authority and ranking on the SERP
• Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials
• Collaborated on building a consistent backlog while collecting business requirements and creating successful user stories

• Led the implementation, maintenance and improvement of Banco Popular mobile bank application
• Collaborated to build team backlog, refining sessions and documentation of versions, changes and features
• Accountable of requirement gathering of all new features and maintenance items
• Accountable of the UAT process for each new feature in all lower environments and production
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Oversee life cycle changes in business systems and process