Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Allison Gongora

San José,SAN JOSÉ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Manicurista

Corporación Balikage
01.2023 - Current
  • Enhanced client satisfaction by providing personalized nail care services, including manicures, pedicures, and nail art.
  • Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
  • Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
  • Streamlined appointment scheduling for improved efficiency and maximized client attendance.
  • Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain a safe environment for both staff and clients.
  • Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.
  • Collaborated with colleagues to develop creative seasonal nail designs, attracting new clientele and increasing repeat business.

Manicurista

BOGA Salón
08.2022 - 01.2023
  • Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
  • Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
  • Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.
  • Reduced appointment no-shows by implementing reminder calls or text messages the day before scheduled appointments.

Education

High School Diploma -

Instituto Jiménez
San Josecito, Alajuelita
04.2023

Skills

  • Microsoft Excel
  • Problem-Solving Abilities
  • Customer Service
  • Money Handling Abilities
  • Traducción de Inglés y Mandarín
  • Multitasking Abilities
  • Needs Assessment
  • Computer Skills

Languages

Spanish
Native language
English
Intermediate
B1
Chinese (Mandarin)
Intermediate
B1

Timeline

Manicurista

Corporación Balikage
01.2023 - Current

Manicurista

BOGA Salón
08.2022 - 01.2023

High School Diploma -

Instituto Jiménez

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Allison Gongora