Allisson Lobo Padilla
San José
Summary
Offering solid foundation in customer service and conflict resolution, eager to learn and grow in professional environment. Brings keen understanding of financial processes and ability to handle sensitive information accurately. Ready to use and develop communication and negotiation skills.
Overview
1
1
Certification
Work History
Collections Agent
Bill Gosling Outsourcing
11.2024 - 01.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
High School Diploma -
Nuestra Señora de los Desamparados High School
01.2020
Skills
- Proactivity
- Autodidact
- Perceptive
- Empathy
- Active Listener
- Adaptability
- Teamwork
- Payment arrangement
- Account management
- Skip tracing
- Debt negotiation
Certification
- Work and Life skills, JA Americas, 01/01/23
- Customer Service, CM Group, 01/01/24
- Advanced Skills for Customer Service, CM Group, 01/01/24
Languages
Spanish
English
Timeline
Collections Agent
Bill Gosling Outsourcing
11.2024 - 01.2025
High School Diploma -
Nuestra Señora de los Desamparados High School
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