Alvy Chavarría
San Jose
Summary
Advanced Operations Manager offering over 5years of experience and proven success in production, quality assurance and leadership. Highly skilled in streamlining operationsand improving throughputthrough continuous process improvement and cross-functional collaboration. Accomplished in building high performingteams and inspiring staff to achieve goals. Versatile and innovative management professional skilled at seeing "big picture" whilestill also focusingon details. Expertise in business development and processes. Organized and dependable candidate successful at managing multiple priorities with apositive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Concentrix
08.2019 - 10.2024
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed operations reports to understand numbers and trends.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Coached employees on practices, procedures and performance strategies
- Developed systems to track and log work issues
- Advanced productivity KPIs to achieve key business goals and objectives
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Collaborate with training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Team Manager
Concentrix
05.2010 - 08.2019
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Facilitated meetings to communicate team performance goals and results
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office
- Led employee relations through effective communication, coaching, training and development
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Enhanced teams' execution on new products
- Documented scores and stats of games and distributed results to appropriate people
Education
Bachelor - Architecture
Universidad De Costa Rica
SanJose, San Jose02.2007
Skills
- Effective communication
- Positive attitude
- Strategies
- Collaboration
- Problem-solving
- Team leadership
Languages
Spanish
English
Certification
PMP certification in progress.
Timeline
Operations Manager
Concentrix
08.2019 - 10.2024
Team Manager
Concentrix
05.2010 - 08.2019
Bachelor - Architecture
Universidad De Costa Rica
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