Jose David Arroyo Vasquez

Recognized as a top performer due to consistent achievement of performance metrics related to problem-solving, responsiveness, and overall communication skills. Enhanced customer satisfaction with thorough final product inspections and prompt resolution of any identified issues. I actively listen to customers, and handle their concerns quickly and efficiently. In charge of resolving customer complaints with empathy, resulting in increased loyalty and repeat business. Passionate about learning and committed to continual improvement. Collaborated with team members to achieve high-quality service and timely resolution of issues.

I was in charge of tracking and monitor peers and new hires calls to provide provide regular analytics reports and committed to help others in search of the Company's success. I was transferred to start a brand new portfolio for the company due to my outstanding performance and knowledge of the company's goals, vision, and policies. I worked as an assistant for my supervisor to address coworkers concerns and company's processes. I reviewed agents’ conversations across all contact touchpoints (calls, mails, SMS) to measure teams’ performance and track customer support quality. I was dedicated to provide coaching to new hires and peers about the company´s processes and QA requirements. Built a strong working knowledge of the company's procedures and protocols on peers and new hires. I collected concerns to identify improving areas to create best methods to enhance the portfolio processes. I provided great Customer Service, and excellent analysis of consumer´s data and accurately verified information and updated information databases as necessary.

I was instructed to identify lapses in agents’ performance and provide constructive feedback for improvement, reason why I served as a coach for new hires and low performance agents in order to implement customer engagement strategies to increase agents’ efficiency. Provided Excellent customer service to consumers always committed to customer´s satisfaction. I accurately verified information and updated information databases as necessary based on QA requirements. Redirected calls as needed. Promoted a positive work environment through effective communication skills and teamwork initiatives. I successfully increased customer satisfaction with timely responses to inquiries and providing thorough explanations attached to QA needs. Assisted peers and new hires, in regards of origination and closing processes to fastrack procedures and promote teamwork.

I was a dedicated Customer Service Representative who accurately verified information and updated information databases as necessary. I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. I handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike, and responded to customer requests for products, services, and company information.

I brought forth excellent customer service skills and a commitment to customer satisfaction. Provided customers with quality assistance through phone calls, and optimal tech support to customers.

I accurately verified information and updated information databases as necessary. Provided customers with quality assistance through phone calls, and provided optimal tech support. I learned and followed all organizational policies and procedures to maintain safe and professional working environments. I managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements, and communicated with clients and customers to gather, provide and share updated information on products and services.