Amparito Alvarado Medina
Human Resources Senior Manager
Los Ángeles
Summary
Regional Human Resources Manager and certified Neuro-linguistic Programmer with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Group Human Resources Manager
Tabacon Thermal Resort & Spa
08.2023 - Current
- Coached managers on how to handle difficult employee situations or disputes professionally while adhering to company policies.
- Evaluated performance management systems for continuous improvement opportunities, leading to more effective feedback process for employees. Review and recommendations for leadership performance improvement, based on annual employee survey
- Oversaw HR projects from inception to completion, ensuring timely delivery within budget constraints, including position evaluation, salary survey and salary increases recommendation. Kick off project of new HR/Payroll System.
HUMAN RESOURCES SHARED SERVICE CENTER MANAGER
Huntsman
10.2022 - 03.2023
- Aligned team objectives with organizational goals for transition of HR work to the Costa Rica Shared Service, through effective communication, accurate process documentation and responsibilities assignment at all levels of workforce hierarchy.
- Successfully launched new services by coordinating efforts across multiple departments effectively, creating Key Performance Indicators to deliver successful services from day one.
- Developed strong relationships with vendors, negotiating favorable and effective contracts for Payroll processes transition for Mexico, Costa Rica and Colombia.
HUMAN RESOURCES OPERATIONS MANAGER
Citi
07.2016 - 10.2021
- Increased employee satisfaction scores by proactively addressing concerns through open communication channels and regular feedback sessions.
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to enhance performance of teams.
- Managed payroll processing, ensuring timely payment in compliance with federal, state, and local labor laws, as well as Compensation and Benefits programs for Latin America and Caribbean region
Human Resources Manager
Stein Corp
02.2015 - 11.2015
- Championed employee wellness initiatives resulting in improved job satisfaction, based on needed changes for current benefits.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives, including Pharmaceutical Internship program for new talent attraction.
- Provided expert guidance on labor laws and regulations, mitigating legal organizational risks by creating HR Regulatory book
COMPENSATION & BENEFITS OPERATIONS LEADER
Pfizer
11.2013 - 02.2015
- Managed vendor relationships, ensuring reliable supply chain management and cost-effective procurement solutions, including administration of HR Department $500K budget.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services.
- Fostered strong relationships with clients through exceptional support services and proactive problem-solving as well as compensation and benefits strategies to retain, attract and/or promote best pharmaceutical talent.
SENIOR HUMAN RESOURCE BUSINESS PARTNER
Bank Of America
03.2011 - 11.2013
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success on fast and constant changing environment.
- Partnered with legal counsel to create a disciplinary matrix for performance improvement, disciplinary actions and termination processes
- Developed and executed comprehensive training programs to enhance workforce skills and productivity.
HUMAN RESOURCE BUSINESS PARTNER
Holcim
04.2008 - 03.2011
- Developed training matrixes to identify development needs and budget allocation, to close learning gaps and to improve performance, skills and productivity.
- Enhanced employee engagement by implementing Technicians Performance Evaluation and improving Supervisors management culture.
- Managed complex overtime reduction strategies for plant technicians to achieve better efficiency as result of economical recession of those years.
COMPENSATION & BENEFITS ANALYST (HR COORDINATOR)
THE COCA-COLA COMPANY
08.2005 - 04.2008
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Enhanced customer satisfaction rates through successful salaries and regulatory payment for 11 countries of LATAM region, by fixing problems of communication with payroll departments.
- Collaborated with cross-functional teams and vendors to identify opportunities for process improvement and increased efficiency, including reduction of visa/working permits and successful administration of Regional Mobility Program.
US PAYROLL TEAM LEADER
Procter & Gamble Co
01.2000 - 08.2005
- Led resources to effectively transition of payroll integration process from United States to Costa Rica, processing over 50,000 employees from United States and Puerto Rico achieving 100% of accuracy since day one of transition.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles by creating job aids, training and certifications for all new hires of US Payroll Administrators (+50 people).
- Established Payroll Knowledge data base to clear communication channels, which ensured timely exchange of information between team members and stakeholders, reducing response time of payroll inquires.
- Mentored junior staff members, helping them develop their leadership potential. My staff was prepared and promoted to Team Manager with each new Payroll Transition project acquired by IBM at that time.
Education
Master Practitioner - Neuro-linguistic Programming (NLP)
Human Excellence Academy
03.2024 - 04.2024
MBA - Human Resources Management
Instituto Tecnologico De Costa Rica
01.2024 - 12.2024
Bachelor - Journalism
Universidad Latina De Costa Rica
01.2024 - 08.2024
Skills
Employee Relations
Global HR experience
HR analytics
Leadership Development
Payroll Administration
Labor Relations
Training programs
Benefits and compensation management
Mobility
Performance Assessment
Career Development
Timeline
Master Practitioner - Neuro-linguistic Programming (NLP)
Human Excellence Academy
03.2024 - 04.2024
MBA - Human Resources Management
Instituto Tecnologico De Costa Rica
01.2024 - 12.2024
Bachelor - Journalism
Universidad Latina De Costa Rica
01.2024 - 08.2024
Group Human Resources Manager
Tabacon Thermal Resort & Spa
08.2023 - Current
HUMAN RESOURCES SHARED SERVICE CENTER MANAGER
Huntsman
10.2022 - 03.2023
HUMAN RESOURCES OPERATIONS MANAGER
Citi
07.2016 - 10.2021
Human Resources Manager
Stein Corp
02.2015 - 11.2015
COMPENSATION & BENEFITS OPERATIONS LEADER
Pfizer
11.2013 - 02.2015
SENIOR HUMAN RESOURCE BUSINESS PARTNER
Bank Of America
03.2011 - 11.2013
HUMAN RESOURCE BUSINESS PARTNER
Holcim
04.2008 - 03.2011
COMPENSATION & BENEFITS ANALYST (HR COORDINATOR)
THE COCA-COLA COMPANY
08.2005 - 04.2008
US PAYROLL TEAM LEADER
Procter & Gamble Co
01.2000 - 08.2005