Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ana Cubillo Soto

Tibas, Cuatro Reinas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented Investigator with diverse experience in mentoring and training.

Overview

3
3
years of professional experience

Work History

Training Certification for SME

Amazon
10.2022 - Current
  • Scheduled and taught in class and online courses via adobe connect and chime to increase learning opportunities and support organizational needs
  • Analyzed problems, identifying root causes and developing solutions.
  • Improved user productivity and efficiency through system training and support.
  • Collaborated with management to identify and prioritize new development concepts.
  • Tracked and documented employee attendance and behaviors, addressing repeated challenges effectively in order to prevent long term habits.
  • Assessed skill gaps for new hire population and developed e-learnings, facilitator guides and videos to target the needs identified.
  • Prepared proposal documentation and specifications based on peers needs.

Investigation Specialist

Amazon
02.2021 - Current
  • Applied effective communication both in verbal and written form.
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Developed, reviewed and optimized performance improvement solutions.
  • Consistently met targets and requirements for all performance metrics.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation.
  • Analyzed top quality defect drivers in order to identify areas of improvement.
  • Interacted with peer managers across the same functional areas to deliver results against business priorities.
  • Mentored and coached investigators, helping them improve their skills, knowledge of tools and clarifying process updates.

Education

Technician - Human Resources

ITB Internacional
01.2024

Tourism

Universidad Estatal A Distancia
11.2019

Skills

  • Research and development
  • Stakeholder management
  • Virtual learning management
  • Staff orientation and onboarding
  • Effective communication
  • Interpersonal skills
  • Conflict resolution
  • Attention to detail
  • Training and mentoring
  • Fraud Detection
  • Crime Prevention
  • Planning and Coordination
  • Relationship building

Languages

Spanish
Native language
English
Upper intermediate
B2
Portuguese
Intermediate
B1

Timeline

Training Certification for SME

Amazon
10.2022 - Current

Investigation Specialist

Amazon
02.2021 - Current

Technician - Human Resources

ITB Internacional

Tourism

Universidad Estatal A Distancia

Similar Profiles

CREATE PROFILE
Ana Cubillo Soto