Ana Morera
Healthcare Specialist
Heredia,Costa Rica
Summary
Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn and be able to take on extra responsibilities, and be proficient at my job.
Flexible hard worker ready to learn and contribute to team success with empathy and going the extra mile every time.
My personal mantra:
“ALWAYS PROVIDE THE QUALITY OF SERVICE YOU WOULD LIKE TO RECEIVE”
Overview
22
22
years of professional experience
Work History
Concentrix- Cigna
Healthcare Specialist (English & Spanish)
WFH
07.2020 - Current
- Ensure that proper follow up was completed after each interaction with a customer.
- Pre-enrollment guidance.
- Answer patient questions and field complaints to resolve issues.
- Precertification assistance -familiarized with CPT/ICD-10 codes, Evicore, ASH, others and MNRs-
- Adhere to HIPAA regulations when handling confidential patient information.
- Answer incoming calls in a professional manner, English and Spanish
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engage in conversation with customers to understand needs, resolve issues and answer product questions.
- Research complex cases requiring problem solving skill.
Interpreter/ Translator
Aduanera Latina S.A.
Hybrid , SJ
02.2016 - Current
- Attend certain virtual meetings that require interpretation.
- Deliver real-time, accurate oral translations and interpretations for clients.
- Translate client/company’s documents between languages.
- Proofread translations to identify and correct punctuation, grammatical and translation errors.
Volunteer
HABITAT FOR HUMANITY CR
- Helped organize and implement programs and projects to aid community and individuals.
- Assisted in fundraising campaigns and events.
- Helped coordinate transportation arrangements for volunteers who needed rides.
Translator
Habitat for HumanityCR/Ser&CrecerNGO/PokerWebsites
Hybrid- SJ, CR
09.2010 - 08.2015
- Translation of articles, technical reports, internal documents, contracts, flyers etc
- Edited translated materials for accuracy and consistency prior to publication or distribution.
- Proofread, edited and revised translated documents.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
Assistant General Manager
BetDog | Pavas
08.2009 - 12.2009
- Horse Wagering Department management, Payroll Specialist, HR, Recruitment, Scheduling… etc
- Collaborated with manager to develop strategies for achieving company goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Customer Service Cashier/ Chat Support Agent
IDS | Pavas
San Jose, CR
06.2008 - 08.2009
- Took deposits over the phone for poker websites
- Resolved customer complaints in a professional manner.
Customer Service
DotNet/BetEz
Pavas, CR
01.2007 - 04.2008
- Wagering customer service support
- Documented all customer interactions in company database systems.
Customer Service/ Horse Department Supervisor
Eagle Sports
San Jose , CR
12.2001 - 12.2006
- Wagering clerk/ Horse Department Supervisor
- Answered incoming customer calls and assisted with required needs.
Education
Online Certificate/Diploma - Visualizing The Human Body: Diagnostic Imaging
Yale University- Coursera
New Haven, CTCertificate- Graduated With Honors - First Aid And Home Health Care For The Elderly
IBITEC
Heredia Bachelor Degree - Medicine (Pre-Medicine)
Universidad Latina De Costa Rica
International Baccalaureate(French)- Honor Graduate National Baccalaureate - High School
THE EUROPEAN SCHOOL/ CEI
Heredia/San Pedro Skills
Empathetic
undefinedTimeline
Concentrix- Cigna
Healthcare Specialist (English & Spanish)
07.2020 - Current
Interpreter/ Translator
Aduanera Latina S.A.
02.2016 - Current
Translator
Habitat for HumanityCR/Ser&CrecerNGO/PokerWebsites
09.2010 - 08.2015
Assistant General Manager
BetDog | Pavas
08.2009 - 12.2009
Customer Service Cashier/ Chat Support Agent
IDS | Pavas
06.2008 - 08.2009
Customer Service
DotNet/BetEz
01.2007 - 04.2008
Customer Service/ Horse Department Supervisor
Eagle Sports
12.2001 - 12.2006
Online Certificate/Diploma - Visualizing The Human Body: Diagnostic Imaging
Yale University- Coursera
Certificate- Graduated With Honors - First Aid And Home Health Care For The Elderly
IBITEC
Bachelor Degree - Medicine (Pre-Medicine)
Universidad Latina De Costa Rica
International Baccalaureate(French)- Honor Graduate National Baccalaureate - High School
THE EUROPEAN SCHOOL/ CEI
Volunteer
HABITAT FOR HUMANITY CR
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