Ana Valverde Núñez
San Ramon
Summary
Seeking a position where I can maximize my management and program development expe
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress
Soda las Rocas
11.2021 - 07.2024
- In charge of the general administration of inventory, production, cleaning, supply, and other activities of the general operation of the business
- Responsible for sales performance and efficient production of products offered to customers
- Cash handling
Education
Certificate of Technical Studies - Aviation
Intituto De Formacion Aeromautica
Heredia, Costa Rica03-2024
Conversational English Technician -
Universidad San José
San Ramón, Alajuela01.2024
Veterinary assistant technician -
Universidad San Jose
San Ramón, Alajuela01.2023
High school Diploma -
Colegio Técnico Profesional Piedades Sur
San Ramon, Alajuela01.2021
Skills
- Active listening
- Problem-solving
- Communication
- Multitasking
- Conflict resolution
- Adaptability
- Problem resolution
- Call center experience
- Relationship building
- Microsoft Excel
Languages
Spanish
Native language
Inglés
Advanced
C1
Personal Information
Date of Birth: 06/17/03
Timeline
Customer Service Representative
Bill Gosling Outsourcing
10.2024 - Current
Waitress
Soda las Rocas
11.2021 - 07.2024
Conversational English Technician -
Universidad San José
Veterinary assistant technician -
Universidad San Jose
High school Diploma -
Colegio Técnico Profesional Piedades Sur
Certificate of Technical Studies - Aviation
Intituto De Formacion Aeromautica
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