Ana Laura Garita Ramírez
Heredia
Summary
HR professional with 3+ years in global shared services, expert in process improvement and operational efficiency. Proven application of process improvement methodologies to drive optimization, and standardization. Demonstrated ability in data analysis to generate actionable insights, process mapping, innovative problem-solving, and stakeholder management. Committed to continuous improvement and delivering tangible results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
US Payroll Analyst
Sysco GSC Costa Rica
02.2023 - Current
- Member of the Payroll Process Improvement team, leading initiatives for operations optimization.
- Standardized responses for payroll tickets, applying Lean principles to enhance service efficiency and consistency.
- Participated as a Guest Auditor with International Audit UK, gaining deep understanding of audit methodologies and process documentation and identifying pain points.
- Successfully implemented process improvements, resulting in a 10% increase in payroll processing efficiency.
US Payroll Specialist
Componentes Intel de Costa Rica
09.2022 - 01.2023
- Optimized ticket management, reducing SLA breaches by 20% through Root Cause Analysis (RCA).
- Developed and updated documentation for process standardization and operational efficiency.
- Directly supported quality improvement and process automation initiatives.
- Provided customer service to employees regarding payroll inquiries and issues.
Employee Service Specialist
Componentes Intel de Costa Rica
09.2021 - 09.2022
- Proactively identified areas for improvement and opportunities for ticket volume reduction across various HR processes.
- Collaborated with the Quality team to audit tickets and analyze the root cause of high volumes, implementing strategies to reduce repetitive inquiries.
- "Pro Badge" Certification in automation and process improvement: Demonstrated proficiency in process mapping, Lean Basics, development of RDA algorithms with 20+ hours of projected annual savings, and application of Agile methodology.
Community Engagement Student
Componentes Intel De Costa Rica
02.2020 - 09.2021
- Led process innovation to adapt volunteering during the pandemic, designing a new "at-home volunteering" model.
- Strategically managed stakeholders to solve challenges and achieve the 1000-hour volunteering goal, demonstrating creative problem-solving and adaptability.
- Developed strong relationships with internal and external stakeholders through consistent communication about volunteering progress and goals.
Education
Bachelor's Degree - Business Administration
Universidad Nacional de Costa Rica
01.2024
Bachelor's Degree - Social and Economic Planning
Universidad Nacional de Costa Rica
01.2019
Skills
- Microsoft Office
- ServiceNow
- Process Automation
- Process Mapping
- Project Management
- Root Cause Analysis
- Process Auditing
- Problem Solving
- Payroll software expertise
- Workday
Certification
- Agile Explorer (IBM SkillsBuild)
- Pro Badge (Automation and Process Improvement)
- Process Automation with Power Automate
- Process Improvement Foundations
- Discover the capabilities of Microsoft Power Apps
- Become a Six Sigma Yellow Belt
- Competitive Project Management
- Operational Excellence Foundations
- Six Sigma Foundations
- GRI Standards Certified
- ISO26000 Certified
ADDITIONAL EXPERIENCE
- Co-Lead and Lead, Corporate Social Responsibility (CSR), Sysco Costa Rica (09/2024 - Present)
- Co-Chair, Volunteer, Spectrum CRG, Sysco Costa Rica (09/2024 - Present)
- Great Place to Work Team, Sysco Costa Rica & Componentes Intel de Costa Rica (2022-2023)
Timeline
US Payroll Analyst
Sysco GSC Costa Rica
02.2023 - Current
US Payroll Specialist
Componentes Intel de Costa Rica
09.2022 - 01.2023
Employee Service Specialist
Componentes Intel de Costa Rica
09.2021 - 09.2022
Community Engagement Student
Componentes Intel De Costa Rica
02.2020 - 09.2021
Bachelor's Degree - Social and Economic Planning
Universidad Nacional de Costa Rica
Bachelor's Degree - Business Administration
Universidad Nacional de Costa Rica
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