Open To Work
Ana Lucía Guerrero
Guacima,Alajuela
Work Preference
Job Search Status
Open to workDesired Job Title
Director of OperationsMarketing & Communications OfficerKey Accounts ManagerDirector of Sales and MarketingWork Type
Full TimePart TimeContract WorkConsultingLocation Preference
HybridLocation: Costa Rica
Open to relocation: No
Salary Range
$48000/yr - $200000/yrImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementSummary
Expert in high-end hospitality and destination management with demonstrated experience in working with Virtuoso and Signature Travel networks. Proven track record in delivering guest satisfaction and driving revenue growth across luxury properties. Strong marketing and communications skills; fluent in Spanish, English and Italian.
Overview
28
28
years of professional experience
Work History
Director of Operations
Arenal Hills
10.2022 - 03.2026
- Oversaw all aspects of Airbnb rental program, ensuring optimal guest experience and operational efficiency.
- Oversaw operations of 8 luxury properties to achieve and maintain Superhost recognition.
- Supervised and developed a team of six staff members.
- Developed and executed initiatives focused on improving guest satisfaction, contributing to Arenal Hills's competitive edge in the rental market.
Marketing & Communications Officer
University for Peace
01.2017 - 12.2020
- Formulated and executed comprehensive communication strategies to elevate university visibility and engagement.
- Oversaw social media platforms, enhancing audience engagement through strategic content creation.
- Partnered with academic departments to design and produce promotional materials and event communications.
- Enhanced social media presence to support recruitment efforts, leading to a 10% rise in student enrollment.
Key Accounts Manager
Grupo Islita
05.2012 - 01.2015
- Fostered strong relationships with Virtuoso and Signature Travel Network agents to enhance collaboration and service delivery.
- Collaborated with agents to identify specific desires and craft bespoke travel solutions.
- Drove significant revenue growth by quadrupling sales from key international accounts.
- Coordinated efforts with cross-functional teams to ensure optimal project execution.
Entrepreneur
Traveler's Haven
03.1998 - 07.2001
- Developed innovative travel packages tailored to FIT travelers.
- Established partnerships with local businesses to enhance service offerings.
- Implemented marketing strategies that increased brand visibility and customer engagement.
- Created unique travel plans for more than 3000 satisfied customers, focusing on individual preferences and needs.
Education
Marketing
Bachelor of Arts - Tourism And Hotel Management
Skills
- Data-driven decision making and strategic planning
- Market research and campaigns
- Brand Positioning
- Relationship building
- Customer relationship management (Hubspot)
- Influential communication
- Fluent in Spanish, English and Italian
- Teamwork and collaboration
- Organizational skills
- Attention to detail
Passions
Passionate about travel, gastronomy, responsible tourism, women empowerment.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations - Arenal Hills
10.2022 - 03.2026
Marketing & Communications Officer - University for Peace
01.2017 - 12.2020
Key Accounts Manager - Grupo Islita
05.2012 - 01.2015
Entrepreneur - Traveler's Haven
03.1998 - 07.2001
University of Costa Rica - , Marketing
Universidad Internacional De Las Américas - Bachelor of Arts, Tourism And Hotel Management