Andrea Calvo

Linkamerica,
Account Manager | Appointment Manager Specialist | Customer Service Representative | Primary Customer Advocate & Project Manager for ATT Orders
January 2020 – Febrero 2024 - Tibas, San Jose

Main responsibilities are:

• Capable of independent and self-sufficient achievement of results
• Flexible towards shifting demands of work and availability
• Analyze business situations and manage/prioritize complex
• Serve as a Point of Contact in the respective function for both internal and external stakeholders
• Contact customer within 48 hours via phone, as main POC for installation
• Plan, organize and manage business projects for clients
• Serve as a Point of Contact in the respective function for both internal and external stakeholders
• Perform initial assessments for each client before the project begins
• Detect issues and investigate ways to resolve them
• Monitor projects and escalate as needed
• Pro-actively update customer throughout project progress
• Mentor and support new hires during onboarding and initial stabilization
• Provide backup for the respective supervisor and peers as needed

• Process migration and stabilization for the Relocation process for United States and Canada
• Communication strategy and redesign for the payroll department
• Process redesign for activities migrated prior the transformation for the HR department
• Main responsibilities are: Utilizing basic HR knowledge and fundamental skill, provides routine administrative support for HR Services/Operations projects
• Provides routine administrative HR Services/Operations support to HR/business supervisors and individuals regarding the interpretation and delivery of complex HR Services/Operations policies, programs and processes

• T&E auditor in charge of reviewing expense reports submitted by the employees from Canada and the USA
• In charge to provide assistance when colleagues had any issue related to T&E and providing followup in case issues could not be resolved by us
• Process improvement in order to offer effective operation from the company.