Andrea Calvo
Moravia,SJ
Summary
Summary of Skills:
- Technical Proficiency: Experienced in data entry, utilizing software tools such as CRM, Salesforce, ROME, HALO, IOS, EDGE DISPATCH, MASTER SCHEDULER, SNOW, AERO SDB, OMX, OCX, among others. Skilled in using communication platforms such as TEAMS and Zoom. Certified in Scrum Fundamentals.
- Project Management: Proficient in project coordination, overseeing orders from initiation to completion, and stakeholder management. Effective problem-solving skills ensure timely delivery and customer satisfaction.
- Customer Service Excellence: Extensive experience in customer service roles, providing technical support and troubleshooting. Demonstrated ability to deliver exceptional customer experiences.
- Adaptability and Continuous Learning: Actively engaged in continuous learning and professional development, enhanced through university exchange programs, fostering cross-cultural communication skills.
Overview
8
8
years of professional experience
1
1
Language
Work History
Project Manager
Link America (ATT)
08.2019 - 03.2024
Linkamerica,
Account Manager | Appointment Manager Specialist | Customer Service Representative | Primary Customer Advocate & Project Manager for ATT Orders
January 2020 – Febrero 2024 - Tibas, San Jose
Main responsibilities are:
- Capable of independent and self-sufficient achievement of results
- Flexible towards shifting demands of work and availability
- Analyze business situations and manage/prioritize complex
- Serve as a Point of Contact in the respective function for both internal and external stakeholders
- Contact customer within 48 hours via phone, as main POC for installation
- Plan, organize and manage business projects for clients
- Serve as a Point of Contact in the respective function for both internal and external stakeholders
- Perform initial assessments for each client before the project begins
- Detect issues and investigate ways to resolve them
- Monitor projects and escalate as needed
- Pro-actively update customer throughout project progress
- Mentor and support new hires during onboarding and initial stabilization
- Provide backup for the respective supervisor and peers as needed
Senior Data Entry for Payroll
Cargill
01.2017 - 01.2019
- Process migration and stabilization for the Relocation process for United States and Canada
- Communication strategy and redesign for the payroll department
- Process redesign for activities migrated prior the transformation for the HR department
- Main responsibilities are: Utilizing basic HR knowledge and fundamental skill, provides routine administrative support for HR Services/Operations projects
- Provides routine administrative HR Services/Operations support to HR/business supervisors and individuals regarding the interpretation and delivery of complex HR Services/Operations policies, programs and processes
Travel & Expense Junior Analyst
Cargill
01.2016 - 01.2017
- T&E auditor in charge of reviewing expense reports submitted by the employees from Canada and the USA
- In charge to provide assistance when colleagues had any issue related to T&E and providing followup in case issues could not be resolved by us
- Process improvement in order to offer effective operation from the company.
Education
No Degree - Business Administration
Universidad San Marcos
San Jose 05.2001 -
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Client Relations
Data Analysis
Customer Relations
Processes and procedures
Advanced problem solving
Multitasking
Work Planning and Prioritization
Client rapport
Customer relations specialist
Strategic Planning
Timeline
Project Manager
Link America (ATT)
08.2019 - 03.2024
Senior Data Entry for Payroll
Cargill
01.2017 - 01.2019
Travel & Expense Junior Analyst
Cargill
01.2016 - 01.2017
No Degree - Business Administration
Universidad San Marcos
05.2001 -
Tools
MICROSOFT OFFICE, CRM, ORACLE, SAP, JDE – JWALK, CHROME RIVER EXPENSE REPORTING SYSTEM, SALESFORCE (Remedy force), PEOPLE SOFT, ASSIGMENT PRO, NEST,IOS, ASE, ROME, OMX, IP CENTRAL, ETOS, SPP, DDF, PEARS, WATSON, UNIFIED DESTOP, EDGE, PED DYNAMITE, OCX, FFLOW, GRETA,OVALS.