Andrea Herrera Lobo
San Rafael, San Rafael,Heredia
Summary
Experienced Campaign Manager with expertise in reporting, documentation and compliance. Adaptable team player, detail-oriented, resourceful and customer service expert. Hardworking and passionate about Quality Assurance with strong organizational skills. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Campaign Specialist
Marigold
09.2017 - Current
Execute, test and deploy Email Marketing Campaigns.
Work closely with Campaign Management to ensure the specifications are met.
Build databased segments based on client and account instructions.
Interact with internal teams and /or clients as needed, regarding production.
Document and communicate with clients in a timely manner.
Create training documents for existing and new procedures.
Organizes and prioritizes projects and customer deadlines.
Perform Quality Assurance: The majority of my experience was as QA Specialist.
Escalation Specialist - Digital & Device Customer
Amazon
08.2016 - 08.2017
Provide the best customer care on by promptly and effectively resolving escalated customer concerns at Corporate Level.
Seller Support Specialist
Amazon
08.2010 - 08.2016
Technical Account Management, VIP Team, Fulfillment by Amazon Specialist, New Hires Mentor and Coach, ILAC (investigation of Lost inventory in FBA), Chat service.
Customer Service Agent
Global Processing Services S.A
05.2008 - 07.2010
Provided Customer Service via phone call.
Customer Service Agent
Mansat S.A.
05.2005 - 05.2008
Provided Customer Service via phone call.
Customer Service Agent
First Fidelity
09.2001 - 05.2005
Provided Customer Service via phone call.
Manager's Assistant
Education
No Degree - Psychology
Universidad De Costa Rica
San Jose, Costa Rica 05.2001 -
High School Diploma -
Samuel Saenz Flores
Heredia, Costa Rica 05.2001 -
Skills
Basic HTML and SQL
undefinedCertification
Managing Anxiety in the Workplace
Timeline
Project Management Foundations Quality
07-2023
Managing Anxiety in the Workplace
03-2023
Root Cause Analysis Getting to the Root of Business Problems
03-2023
Speaking Confidently and Effectively
02-2023
Campaign Specialist
Marigold
09.2017 - Current
Escalation Specialist - Digital & Device Customer
Amazon
08.2016 - 08.2017
Seller Support Specialist
Amazon
08.2010 - 08.2016
Customer Service Agent
Global Processing Services S.A
05.2008 - 07.2010
Customer Service Agent
Mansat S.A.
05.2005 - 05.2008
Customer Service Agent
First Fidelity
09.2001 - 05.2005
No Degree - Psychology
Universidad De Costa Rica
05.2001 -
High School Diploma -
Samuel Saenz Flores
05.2001 -
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