Andrea Trigueros
Alajuela
Summary
Total experience: 22 Years DXC experience : 19 Years 3 months Current Job Title: Business Operations Manager Time in Current Role: 12 Years 8 months Visa/Work permit: USA, Europe, Central America Validity Date of Visa/Work Permit: Renewed every 10 Years Willing to relocate: Yes Willing to travel: Yes Profile presentation Andrea joined DXC in January 2006. She started as a Call Center agent for IT technology for HP employees. She worked in this role for 6 months and later on she was promoted to a Team Lead and supervisor position for Enterprise applications. 1 Year later she was promoted to a Project management role in GSD involving as well Quality assurance tasks. After being in this position for 1 more year she was promoted to Business Operations manager role with 25 direct reports in total for ITO organization. She has a good expertise in this area and financials. After being in this role for 3-4 years she started working in the Automation team contributing with efficiencies for the organization and also assisted in HPSA as functional manager. She was later promoted to a Change management position for Americas region under Innovation & Automation team. At the beginning any of the processes were in place and she set up everything to work properly in accordance with Change management DXC processes. After this she was promoted again to Business Operations Manager role. She has been in this position for the last 14 years and 8 months. Andrea has demonstrated abilities and skills to adapt to changes and learn fast. She was able to fix billing issues, organize the business unit financial structure and generate annual savings for more than $2 million annualized.
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Diligent Business Operations or Project Senior Manager with proven track record in optimizing business operations and streamlining processes. Successfully led cross-functional teams to enhance operational efficiency and drive organizational growth. Demonstrated expertise in project management and strategic planning.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Operations Manager
DXC Technology
01.2006 - Current
- Monthly and Annual Budgeting and Forecasting.
- Fixed billing issues. Built the business unit financial structure and generate annual savings for more than $2 million annualized.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Developed comprehensive financial reports for executive decision-making support.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
Reservations Agent
Four Seasons Resort Costa Rica
01.2003 - 01.2006
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Credit Cards Representative
Interfin Bank
01.2001 - 01.2003
- Improved customer satisfaction by promptly addressing and resolving credit card disputes.
- Bolstered company reputation by consistently delivering professional, courteous service to all credit card customers.
- Expedited resolution of billing errors with proactive communication between clients and finance departments.
- Contributed to record sales growth through effective cross-selling of bank products and services during customer interactions.
Sales and Marketing
Zermat International
01.2000 - 01.2001
- Championed company values and mission, consistently demonstrating a commitment to excellence in all aspects of overseas sales and marketing activities.
- Collaborated with sales and marketing teams to align production schedules with customer demands, reducing lead times while maintaining service levels.
- Collaborated with Sales and Marketing teams to develop targeted promotional campaigns for various products, boosting brand awareness and customer engagement.
- Supervised geographically strategic sales and marketing teams to leverage resources for optimized productivity.
Education
MBA - Business Administration And Management
Universidad Latina
Heredia, H11.2003
High School Diploma -
Angloamerican High School
Tres Rios, C11.1999
Skills
- Project Management
- Business Operations (Budgeting and Forecasting)
- Cost models proficiency
- People Management
- Change Management
- Quality assurance
- Service desk knowledge
- Resource management
Certification
- ITIL, 07
- Project Management studies PMI, 14
- Customer service training
- She Leads 2.0
- Salesforce Training
- Artificial Intelligence Basics
Previous Work Experience
- Four Seasons Resort Costa Rica, Reservations Agent, 01/01/03, 12/31/06
- Zermat International, Sales and Marketing, 01/01/00, 12/31/01
- Interfin Bank, Credit Cards Representative, 01/01/01, 12/31/03
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Recognition
Employee of the Month, 06, Always achieved excellent performance ratings since in DXC.
Profile
22, 19, 3, Business Operations Manager, 12, 8, USA, Europe, Central America, Renewed every 10 years, True, True
Timeline
Business Operations Manager
DXC Technology
01.2006 - Current
Reservations Agent
Four Seasons Resort Costa Rica
01.2003 - 01.2006
Credit Cards Representative
Interfin Bank
01.2001 - 01.2003
Sales and Marketing
Zermat International
01.2000 - 01.2001
High School Diploma -
Angloamerican High School
MBA - Business Administration And Management
Universidad Latina
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