Andrea Vargas Campos
Executive Assistant Human Resources Specialist Process Developer
Vazquez De Coronado,SJ
Summary
Successful HR Executive Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
HR Assistant III
Amazon Support Services
4 2017 - 6 2023
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
- Established strong relationships with external vendors related to benefits administration or other HR services.
- Compiled employee records from individual departments to maintain central files.
- Helped employees register for benefits programs using online portals.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Enhanced communication within the organization by managing internal newsletters and announcements.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
ERC frontline
Amazon Support Services
02.2016 - 04.2017
- Maintained friendly and professional customer interactions.
- Demonstrated resilience and adaptability during times of high customer volume, remaining calm under pressure while consistently providing exceptional service.
- Collaborated effectively with branch management on initiatives aimed at improving overall operational efficiency.
- Wrote and distributed customer correspondence.
Customer service advisor and Floor Support
Sykes
02.2013 - 02.2016
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Monitored team performance metrics, identifying areas for improvement and coaching staff accordingly.
- Sought ways to improve processes and services provided.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Updated account information to maintain customer records.
- Addressed complex issues by scheduling repair appointments.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Organized and detail-oriented with a strong work ethic.
Spanish Teacher for Costa Rican High School
02.1999 - 02.2013
- Consistently consult and collaborate with partner teams on teaching process changes in an effort to resolve cross-functional issues to update and improve curricula for high school students.
Education
High School Spanish and English Professor Bachelor -
Universidad de Costa Rica
03.1997 - 05.2010
English Certification C1 - undefined
Intensa
06.1996 - 05.1998
Program Manager Certification - undefined
Instituto Politecnico Nacional
03.2023 - Current
Skills
Human Resources (HR)
Administrative Support
Work Planning and Organization
Customer Service
Process Improvement
Case Management
Ability to Work in a Team
Fast Learner
Microsoft Office
Ability to Work Under Pressure
Interpersonal Communication Skills
Leadership
Honesty, authenticity, genuineness
Effective Planning
Daily Operations Management
Adaptability and Flexibility
Multitasking
Office Organization
Excellent Communication
Organizational Skills
Communication Management
Time management abilities
Details
Costa Rica, 61161666, andyvargasc15@gmail.com
Extracurricular Activities
Active participant in employee engagement initiatives Promoter of Women Integration activities. 02/2016 - 06/2023
Timeline
Program Manager Certification - undefined
Instituto Politecnico Nacional
03.2023 - Current
ERC frontline
Amazon Support Services
02.2016 - 04.2017
Customer service advisor and Floor Support
Sykes
02.2013 - 02.2016
Spanish Teacher for Costa Rican High School
02.1999 - 02.2013
High School Spanish and English Professor Bachelor -
Universidad de Costa Rica
03.1997 - 05.2010
English Certification C1 - undefined
Intensa
06.1996 - 05.1998
HR Assistant III
Amazon Support Services
4 2017 - 6 2023