Andrea Herrera Arias
Business Administration
Alajuela
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Disputes Analyst II
Boston Scientific
05.2023 - Current
- Identified and resolved problems through root cause analysis and research.
- Analyze, identify, and efficiently process issues related to discrepancies in prices, quality, damages, PO mismatch, quantity, rebates, or billing.
- Handle and develop solutions for different inquiries coming from customers (internal and external clients).
- Engage with functional areas (Collections, Sales, Customer Service and Cash Application team).
Disputes Analyst
Cargill
10.2019 - 04.2023
- Analyze, identify, and efficiently process issues related to discrepancies in prices, quality, damages, PO mismatch, quantity, or billing.
- Handle and develop solutions for different inquiries coming from customers (internal and external clients).
- Conciliate customer accounts.
- Engage with functional areas (Collections, Sales, Customer Service, Plant, Billing, Cash Application team).
Cash Applications Processor
Cargill
8 2018 - 10.2019
- Analyze, process and register of cash receipts.
- Conciliate bank accounts.
- Handle and support of inquiries coming from customers related to orders, cash receipts and reconciliations
Product Executive
Costa Rica Online Travel
2 2017 - 4 2018
- Analyze, identify, and efficiently process issues related to discrepancies in prices, quantity, trade promotions, or billing.
- Identify and help to resolve technical issues associated with the database.
- Engage with functional areas (Accounts Receivable, Accounts Payable, Sales, Operations).
- Implement standardized reports with the objective of establishing the best way to get results quickly.
- Handle and develop solutions for various inquiries from customers (internal and external clients).
- Analyze, process, and maintain the database (Tourplan System).
- Negotiate with suppliers (rates, cancellations, and payment policies).
- Constantly assess reports, Sales Department bookings, and system rates.
- Assist and support the General Manager and Sales Manager.
Accounts Receivable
Swiss Travel Costa Rica
01.2014 - 02.2017
- Analyze, identify, and efficiently process issues related to discrepancies in prices, quantity, trade promotions, or billing.
- Analyze, process, and register cash receipts in the system.
- Analyze, process, and register debit and credit notes.
- Collect overdue invoices from United States clients.
- Handle and develop solutions for various inquiries from customers (internal and external clients).
- Perform bank reconciliations.
Product Executive
Swiss Travel Costa Rica
05.2011 - 12.2013
- Analyze, identify, and efficiently process issues related to discrepancies in prices, quantity, trade promotions, or billing.
- Identify and help to resolve technical issues associated with the database.
- Engage with functional areas (Accounts Receivable, Accounts Payable, Sales, Operations).
- Implement standardized reports with the objective of establishing the best way to get results quickly.
- Handle and develop solutions for various inquiries from customers (internal and external clients).
- Analyze, process, and maintain the database (Tourplan System).
- Negotiate with suppliers (rates, cancellations, and payment policies).
- Constantly assess reports, Sales Department bookings, and system rates.
Education
MBA - Business Administration With Emphasis in Finance
Universidad Fidelitas
Currently Pursuing 05.2001 -
Licenciatura in Business Administration with emphasis on International Trade - undefined
Universidad San Marcos
Bachelor's degree in Business Administration -
Universidad Catolica De Costa Rica
Skills
Analytical, Proactive, Goal Oriented, Team player, Highly organized,
Customer Service, Responsible, Fast learner and Active listening
Timeline
Disputes Analyst II
Boston Scientific
05.2023 - Current
Disputes Analyst
Cargill
10.2019 - 04.2023
Accounts Receivable
Swiss Travel Costa Rica
01.2014 - 02.2017
Product Executive
Swiss Travel Costa Rica
05.2011 - 12.2013
MBA - Business Administration With Emphasis in Finance
Universidad Fidelitas
05.2001 -
Cash Applications Processor
Cargill
8 2018 - 10.2019
Product Executive
Costa Rica Online Travel
2 2017 - 4 2018
Licenciatura in Business Administration with emphasis on International Trade - undefined
Universidad San Marcos
Bachelor's degree in Business Administration -
Universidad Catolica De Costa Rica
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