Andres Angulo Rodríguez

• Proven track record managing and delivering strategic initiatives within TCG Consulting Management Services, specializing in Travel, Meetings, Payment, and Expense (TMPE) optimization for multinational clients across diverse industries. Successfully led the implementation of travel management systems in Latin America, driving significant savings in card usage, expenses, and meetings. Expertise in migrating travel agencies and Global Distribution Systems (GDS) while streamlining booking tools such as Concur. Held key roles as Americas Travel Manager for industry leader multinational clients, consistently improving operational efficiency and program integration.

• Led complex travel management for Amazon's global operations while delivering precise resolutions to end users. Collaborated with global hotel and airline sales managers to ensure quality standards and drive revenue growth through strategic negotiations. Identified error trends and implemented corrective strategies to reduce company losses and enhance traveler satisfaction. Provided training to travel counselors and team leads on innovative business strategies, improving efficiency and reducing recurring errors. Supported HR functions by recruiting, interviewing, and developing training programs for new hires.

• Acted as the primary liaison between hotel guests and various services, ensuring exceptional customer service and seamless logistics for guest itineraries both within and beyond the hotel. Managed accounts payable for additional guest services, coordinating with multiple providers to ensure timely and efficient service delivery. Expertise in providing tailored guest experiences and resolving logistical challenges to enhance overall satisfaction.

• Provided key HR service center solutions focused on managing work histories and conducting background checks to ensure compliance with company policies and regulations. Played a critical role in maintaining accurate employee records and supporting HR operations through thorough data analysis and verification processes.

Led the development and execution of sales and marketing strategies, including BTL and brand activation campaigns. Designed travel package budgets, coordinated payments with the accounting department, and followed up on abandoned contracts to boost client retention. Responsible for sourcing, recruiting, and training new staff while also serving as a graphic designer for division products and campaigns. Managed the company's social media presence, creating engaging content and ensuring timely responses to user inquiries.