Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luis Andres Calderon

Guacima,Alajuela

Summary

Accomplished professional with over 15 years in Technology Support and Delivery, excelling as a QA Analyst, QA Lead, Digital Project Manager, Scrum Master, and Delivery Manager. Successfully managed Agile digital projects across banking, pharmaceutical, insurance, and marketing sectors, enhancing stakeholder communication to achieve project milestones. Proven ability to leverage expertise in translation and localization, collaborating with industry leaders to optimize processes. Skilled in English, Spanish, and Portuguese, and proficient with tools like Trados, XTM, Jira, and Microsoft Office. Offers a unique blend of technical and linguistic skills, ensuring effective project delivery and clear communication across diverse teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Digital/PIM Delivery Project Manager

Accenture
09.2017 - Current
  • Assessed impacts and dependencies by collaborating with team leads in platform, web analytics, and web services, which helped identify potential risks early in the process, allowing for proactive solutions.
  • Managed the delivery of assets from third-party creative agencies, ensuring that build kit delivery met project standards and timelines, which maintained project integrity and client satisfaction.
  • Planned and scheduled project timelines and milestones using tools like JIRA, which streamlined tracking and improved team accountability, ultimately leading to more efficient project execution.
  • Proactively managed changes in project scope by identifying potential issues and developing contingency plans, which helped keep projects on track and meet deadlines.
  • Oversaw build kit reviews to ensure all components met quality standards before deployment, which minimized errors and enhanced the overall quality of deliverables.
  • Scheduled project deployments in alignment with team availability, facilitating smoother rollouts and minimizing disruptions, which improved the team's workflow and morale.
  • Facilitated cross-team coordination and secured approvals on deliveries and deployments, which improved collaboration and efficiency across the organization.
  • Conducted project post-mortems and created recommendations reports to evaluate both successful and unsuccessful elements, leading to continuous improvement in project outcomes and processes.
  • Coordinated troubleshooting efforts for production challenges, helping to quickly resolve issues and maintain project momentum, which ensured timelines remained intact.
  • Reviewed and assessed the complexity of builds with the development team, identifying and communicating associated risks to prevent delays, which kept the project on schedule.
  • Provided crucial inputs to the Campaign Ops Leads regarding development timelines, risks, and mitigation plans related to asset scope, ensuring all stakeholders were aligned and informed.
  • Oversaw and coordinated asset delivery by providing regular status updates and tracking, which kept stakeholders updated on project progress and fostered transparency.
  • Facilitated updates to processes and changes across service delivery teams, which enhanced overall operational efficiency and effectiveness, benefiting the entire organization.

Language Lead

Lionbridge
09.2015 - 08.2017
  • Contributed to defining best processes throughout the project lifecycle, which helped ensure smooth final delivery and adherence to quality standards.
  • Engaged with localization workflows, reaching optimum productivity levels while maintaining specified quality benchmarks.
  • Defined and established effective linguistic strategies tailored to meet specific project requirements, ensuring that all team members were aligned on goals.
  • Analyzed source texts and assessed language-related issues prior to project initiation, which enabled proactive problem-solving and improved project outcomes.
  • Developed, implemented, and maintained robust translation and linguistic quality assurance processes, streamlining workflows and enhancing overall quality.
  • Created comprehensive translation packages and communicated effectively with linguists and project teams, which facilitated better collaboration and understanding of project needs.
  • Centralized language-related input and provided ongoing support to language teams, fostering a cohesive environment for project execution.
  • Performed a variety of linguistic tasks including translation, editing, proofreading, and quality assurance checks, which ensured high-quality deliverables.
  • Conducted glossary research, development, and validation, which contributed to consistent terminology usage across projects.
  • Leveraged previously translated materials using in-house and third-party tools, optimizing resource utilization and improving efficiency.
  • Evaluated specific tools like the Lionbridge Linguistic Toolbox to automate pre-processing and post-processing tasks, collaborating with the LBT Champ to develop new rules that simplified workflows.
  • Developed and managed a comprehensive collection of linguistic assets such as terminology databases and style guides, ensuring that all resources were up-to-date and accessible.
  • As the owner of linguistic assets, managed terminology changes and updates throughout project lifecycles, maintaining clarity and consistency in communication.
  • Developed processes to ensure that all translation teams had access to the latest terminology and linguistic assets, which supported their project needs effectively.
  • Identified and resolved quality issues stemming from shortcomings in terminology processes or reference materials, enhancing the overall quality of linguistic outputs.
  • Maintained terminology lists, including preferential and exclusion lists, which were used by quality control tools to uphold standards.

Production Lead / PM

Accenture
04.2013 - 08.2015
  • Managed the overall project plan, schedule, and timeline, which helped streamline project execution and ensure on-time delivery.
  • Developed and coordinated all team activities, ensuring the correct execution of the Project Plan; this included tracking changes, updates, and preparing status reports that kept everyone informed.
  • Oversaw the flow of tasks and new micro-projects for a Spanish Cruise Company, effectively managing translations across Spanish, English, and Portuguese, which improved communication and service delivery.
  • Performed content management and quality assurance (QA), ensuring that all materials met high standards before release, which enhanced the overall quality of outputs.
  • Led the Quality Assurance testing schedule and workflow, guaranteeing that all creative and content testing adhered to established quality processes and standards, which minimized errors and improved client satisfaction.
  • Acted as a secondary point of contact for testing status updates, addressing any issues related to task completion and timelines when the primary tester was unavailable; this ensured continuous progress and support for the project.
  • Managed QA testing activities from the Business Requirements Document (BRD) walkthrough through Post-Release Validation, which helped identify and resolve issues early in the project cycle.
  • Took charge of QA testing for maintenance projects, leading the schedule and workflow to ensure all testing adhered to quality standards, helping maintain the integrity of ongoing services.
  • Reviewed assets and deliverables thoroughly during the QA process, supporting smooth transitions into release and promoting consistent project success.

Education

Master of Arts - Translation and Interpretation

Universidad Nacional
Heredia
12.2025

Portuguese Language

Centro de Estudos Brasileiros
12.2013

English

Universidad Internacional de las Américas
12.2007

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Stakeholder communications
  • Team collaboration
  • Scope management
  • Risk management
  • Project scope analysis
  • Cross-functional collaboration
  • Strategic planning

Certification

  • Business Consultant Certification Track inRiver 05/2021
  • PIM Proficiency Salsify https://verify.skilljar.com/c/ub9yyn5gbf8g 03/2021
  • Scrum Foundation Professional Certificate (SFPC) CertiProf 07/2019
  • Scrum Master Certified (SMC) CertiProf 07/2019

Languages

Spanish Native
English Full
Portuguese Professional

Timeline

Digital/PIM Delivery Project Manager

Accenture
09.2017 - Current

Language Lead

Lionbridge
09.2015 - 08.2017

Production Lead / PM

Accenture
04.2013 - 08.2015

Portuguese Language

Centro de Estudos Brasileiros

English

Universidad Internacional de las Américas

Master of Arts - Translation and Interpretation

Universidad Nacional

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Luis Andres Calderon