Andres Cascante Espinoza
Technical Support Agent
San Jose
Summary
As a Technical support agent, I would like to be able to work and grow professionally in a stable organization where I could demonstrate my skills in technical support. My endeavor and dedication in the job will be helpful in achieving the company's goals and objectives.
Overview
2025
2025
years of professional experience
2
2
Languages
7
7
years of post-secondary education
Work History
IT Technical Support
Stewart Title
09.2023 - Current
- Investigates and diagnoses issues for the customer using both internal and external knowledge bases, as well as utilizing technical troubleshooting skills, with the goal of first contact resolution.
- Clear verbal and written communication with customers to be able to properly troubleshoot and resolve issues in a friendly and efficient manner.
- Use Azure AD features to edit user account settings, provide access to the MS MFA, and others.
- Working with Active Directory and Azure MFA to resolve issues according to users' accounts.
- Resolve incidents according to Citrix Environment Desktops, using several troubleshooting methods.
- Use Active Directory to edit user accounts, distribution lists, and enable or disable other devices in the organization.
Technical Support Agent
EQUIFAX
1 2022 - 4 2023
- Diagnose, troubleshoot, and resolve issues that internal users have with their VPN, G Suite environment, printer setup issues, and software installations.
- Extensive experience in troubleshooting operating systems like Windows and Windows Server, with some basic knowledge of Linux.
- Installing software and configuring hardware devices for workstations.
- Resolving network-related issues like local area connection problems, network access, mails, internet, dial-ins, etc.
Education
High School Diploma -
Colegio Bilingüe La Palabra De Vida
Costa Rica, San José 01.2015 - 12.2020
Cisco CCNA Modules -
Fundacion Omar Dengo
01.2021 - 08.2021
Microsoft Certified Azure Administrator Associate -
Microsoft Certification
08.2023 - 08.2023
Skills
Service Desk
Windows Servers
Teamwork
Virtual Private Networks (VPN)
Communications
Operating Systems
Microsoft Windows
Technical Support
Troubleshooting (Problem Solving)
Written Communication
Timeline
IT Technical Support
Stewart Title
09.2023 - Current
Microsoft Certified Azure Administrator Associate -
Microsoft Certification
08.2023 - 08.2023
Cisco CCNA Modules -
Fundacion Omar Dengo
01.2021 - 08.2021
High School Diploma -
Colegio Bilingüe La Palabra De Vida
01.2015 - 12.2020
Technical Support Agent
EQUIFAX
1 2022 - 4 2023
Languages
English
Spanish