Andres Miranda
Customer Service Associate
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Service Associate
Teleperformance
San José, SJ
04.2023 - 02.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Representative
Client Services
02.2024 - Current
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Liceo Gregorio Jose Ramirez Castro
AlajuelaSkills
Leadership
Communication
Multitasking
Teamwork
Problem Solving
Hard Working
Proactivity
Product and service knowledge
Computer Skills
Billing Adjustments and Refunds
Customer Service
Excellent Communication
Timeline
Customer Service Representative
Client Services
02.2024 - Current
Customer Service Associate
Teleperformance
04.2023 - 02.2024
Liceo Gregorio Jose Ramirez Castro