Summary
Overview
Work History
Education
Skills
Timeline
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Andres Miranda

Customer Service Associate

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Customer Service Associate

Teleperformance
San José, SJ
04.2023 - 02.2024
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Customer Service Representative

Client Services
02.2024 - Current
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Liceo Gregorio Jose Ramirez Castro
Alajuela

Skills

Leadership

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Timeline

Customer Service Representative

Client Services
02.2024 - Current

Customer Service Associate

Teleperformance
04.2023 - 02.2024

Liceo Gregorio Jose Ramirez Castro

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Andres MirandaCustomer Service Associate