Andres Ortiz
San Isidro Del General,San Jose
Summary
Experienced and collaborative professional skilled in meeting diverse needs, enhancing processes, and surpassing expectations in team-oriented settings. Recognized for a diligent work ethic and exceptional communication abilities. Adept at effectively prioritizing tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Technical Fraud Investigator
Experian
11.2022 - Current
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Resource Management Officer
Helm 360
03.2022 - 11.2022
- Company Overview: Contractor (Thomson Reuters)
- Effectively communicate with stakeholders and clients about technical requirements, meeting deadlines and coordination appointments
- Ability to understand a technical procedure structurally with it's many steps and stages (TEST/LIVE) in an organized manner and communicate effectively about it
- Creation of scope of work documentation for stakeholders approval
- Daily data entry to keep track of all active and inactive projects
- Contractor (Thomson Reuters)
TDP Business Analyst
Helm 360
10.2021 - 03.2022
- Data modeling logical/physical designs using Erwin, database diagrams
- Wrote custom T-SQL stored procedures and triggers to improve performance, preserve referential integrity, and provide additional application functionality
- Converted a complex business logic into SQL stored procedures and user-defined functions
- Utilized different tasks, transformations and package configurations during ETL process with SSIS
- Created drill down, drill through, cascaded, sub, and parameterized reports in SSRS
CAD Designer 2
Helm 360
09.2018 - 10.2021
- Digital modeling and interpretation using company's software
- Compiling and generating spreadsheets capturing key data regarding employee orders
- Collected, organized, and documented order attributes, team overall data, and team metrics
- Final quality inspections, order management assignment tool usage and floor support
Fraud and Scam Analyst
Western Union
11.2016 - 05.2017
- Fraud and scam prevention through analysis of data
- Decisions were made to approve or deny money transfers on the analysis of data such as client type (new or old client), money transfer frequency, amount and location, client social media and enhanced verification procedures through outbound calls
Fraud Protection Associate
Sykes
04.2014 - 11.2016
- Enhanced security procedures were conducted via phone call while still delivering excellent customer service
- Money laundering prevention by confirming legitimate payments and contacting other financial institutions
Education
Computer Engineering - Computer Information Systems
ULACIT
11-2025
Data Analytics Certificate Program -
Google
12.2022
Talent Development Program -
CCS Global Tech
12.2021
Skills
- Data Analysis
- Pattern detection
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Continuous Process Improvement
- Data Visualization and Presentations
- Excel Functions
- Data Cleaning
- SQL Databases
- Python Programming
Certification
- Google Data Analytics Professional Certificate - Google.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Senior Technical Fraud Investigator
Experian
11.2022 - Current
Resource Management Officer
Helm 360
03.2022 - 11.2022
TDP Business Analyst
Helm 360
10.2021 - 03.2022
CAD Designer 2
Helm 360
09.2018 - 10.2021
Fraud and Scam Analyst
Western Union
11.2016 - 05.2017
Fraud Protection Associate
Sykes
04.2014 - 11.2016
Data Analytics Certificate Program -
Google
Talent Development Program -
CCS Global Tech
Computer Engineering - Computer Information Systems
ULACIT
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