Summary
Overview
Work History
Education
Skills
Languages
Personal Information
References
Timeline
Generic

ANDRES ROJAS RODRIGUEZ

Grecia,Costa Rica

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

28
28
years of professional experience

Work History

LINES MANAGER (Sports Trader)

Golden CR
San Jose, CR
01.2016 - Current
  • Scheduling, move lines on all major sports Football, Basketball, Baseball, Soccer, Tennis, set up props, futures, and everything related live betting, etc…
  • DGS knowledge...

LINES MANAGER (Sports Trader) AND CUSTOMER SERVICE

LUCIPANCHO INT S.A
San Jose, CR
01.2011 - 01.2016
  • Scheduling, move lines, set up props, futures, horse department and everything related with agents, set up new agents, new customers, troubleshooting, claims, payments, limits, etc…

HORSES DEPARTMENT

ANGEL DE PLATA S.A.
San Jose, CR
01.2006 - 01.2011
  • Grading and also taking bets on horses department.

CUSTOMER SERVICE AND FLOOR MANAGER

ANGEL DE PLATA S.A.
San Jose, CR
01.2006 - 01.2011
  • Taking care of all the clerks, training, scheduling, hiring, suspensions, horse department and everything related with agents, set up new agents, new customers, troubleshooting, claims, payments, limits, etc…

CUSTOMER SERVICE AND WAGERING CLERK

TELEPUBLICIDAD SBG
Alajuela, CR
01.2003 - 01.2006
  • Help customers with different issues, transactions, bets over the phone, horse bets, etc

FLOOR SUPERVISOR

TELEPUBLICIDAD SBG
Alajuela, CR
01.2003 - 01.2006
  • Everything regarding with the clerks, schedules, training, and claims also take care of all agents over the phone, new accounts, credits, etc.

RESTAURANT MANAGER

BENMOUSA ENTERPRICES
Miami, USA
01.1997 - 01.2003
  • Run the restaurant, sales, employees, etc

Education

COMPUTER TECH SYSTEMS REPAIR AND NETWORKS -

TECHNICIAN 2000
MIAMI, USA
01.2003

HIGH SCHOOL DIPLOMA -

MIAMI-DADE COMMUNITY COLLEGE
MIAMI, USA
01.1999

Skills

  • Line management
  • Sports trading
  • Live betting operations
  • Data analysis
  • Regulatory compliance
  • Customer service
  • Problem solving
  • Communication skills
  • Employee training

Languages

  • Spanish
  • English

Personal Information

  • Age: 46
  • Nationality: Costa Rican
  • Marital Status: married

References

References available upon request.

Timeline

LINES MANAGER (Sports Trader)

Golden CR
01.2016 - Current

LINES MANAGER (Sports Trader) AND CUSTOMER SERVICE

LUCIPANCHO INT S.A
01.2011 - 01.2016

HORSES DEPARTMENT

ANGEL DE PLATA S.A.
01.2006 - 01.2011

CUSTOMER SERVICE AND FLOOR MANAGER

ANGEL DE PLATA S.A.
01.2006 - 01.2011

CUSTOMER SERVICE AND WAGERING CLERK

TELEPUBLICIDAD SBG
01.2003 - 01.2006

FLOOR SUPERVISOR

TELEPUBLICIDAD SBG
01.2003 - 01.2006

RESTAURANT MANAGER

BENMOUSA ENTERPRICES
01.1997 - 01.2003

COMPUTER TECH SYSTEMS REPAIR AND NETWORKS -

TECHNICIAN 2000

HIGH SCHOOL DIPLOMA -

MIAMI-DADE COMMUNITY COLLEGE

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