Andres Ureña
Admission Specialist
Pérez Zeledón
Summary
Dynamic Intake Support Specialist with a proven track record at Admission Specialist, enhancing team efficiency and client satisfaction through expert data entry and motivational interviewing. Excelled in creating comprehensive care plans and fostering a collaborative environment, significantly contributing to continuous process improvement. Skilled in balancing empathy with professionalism, ensuring client confidentiality and seamless service delivery.
Developed strong client interaction and support skills in fast-paced, client-focused environment. Demonstrated ability to manage sensitive information and maintain accurate records, ensuring smooth and efficient processes. Seeking to transition into new field, leveraging these transferrable skills to make positive impact.
Overview
1
1
year of professional experience
Work History
Intake Support Specialist
Admission Specialist
03.2024 - Current
- Trained new Intake Support Specialists, ensuring consistent service quality across the team.
- Participated in regular team meetings, proactively contributing ideas for continuous improvement of intake processes and overall client experience.
- Worked closely with multidisciplinary teams to ensure timely delivery of comprehensive care plans for each client.
- Contributed to a positive office environment by maintaining a professional demeanor while addressing sensitive issues with clients.
- Managed challenging situations with empathy and professionalism, resolving issues in accordance with company policies.
Education
High School Diploma -
Los Angeles
San Jose Costa Rica 05.2001 -
High School Diploma -
UNA- English
San Jose Costa Rica 05.2001 -
Skills
Data entry proficiency
Client confidentiality
Follow-up skills
Appointment scheduling
Motivational interviewing
Confidentiality
Teamwork
Customer service
Time management
Multitasking
Multitasking Abilities
Decision-making
Self motivation
Adaptability and flexibility
Effective communication
Team collaboration
Active listening
Team building
Attention to detail
Professionalism
Timeline
Intake Support Specialist
Admission Specialist
03.2024 - Current
High School Diploma -
Los Angeles
05.2001 -
High School Diploma -
UNA- English
05.2001 -
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