Andres David Brenes Elizondo
Customer Service Representative
Alajuela,A
Summary
Combined the learning of japanese language with cultural activities in order to promote Ota-Ku city with the program Cool Ota Ku ambassador. Currently focused in enhancing team performance, demonstrating strong analytical skills and team-oriented approach. Contributed to increase efficiency by providing support to new employees when solicited by the Team leader and by creating activities and workshop intended to help all team members get a better understanding of the processes.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Health Prime
06.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Restaurant Receptionist
Katsusen Haneda Airport
12.2022 - 02.2024
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work, plus opening and closing duties.
- Collaborated with management to improve overall restaurant efficiency, contributing to higher revenue generation.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cool Ota-Ku Ambassador
Ota-Ku City Office
06.2022 - 02.2024
- Participated in various activities organized by Ota-Ku city office to increase the city's popularity.
- Served as organization ambassador at various charity events, promoting mission and values.
Education
Language Diploma - Japanese Studies
Osaka Japanese Language Education Center JASSO
Osaka, Japan 05.2001 -
Medium Technician - Electrical And Electronics Engineering
Colegio Tecnico Profesional CIT
Belen, Costa Rica 05.2001 -
Skills
Customer Service
Conflict and complain resolution
Call Control
Data Entry
Workflow Coordination
Team Player
Foreign Language Proficiency
Analytical Skills
Hobbies
- Photography
- Model Making
Timeline
Call Center Representative
Health Prime
06.2024 - Current
Restaurant Receptionist
Katsusen Haneda Airport
12.2022 - 02.2024
Cool Ota-Ku Ambassador
Ota-Ku City Office
06.2022 - 02.2024
Language Diploma - Japanese Studies
Osaka Japanese Language Education Center JASSO
05.2001 -
Medium Technician - Electrical And Electronics Engineering
Colegio Tecnico Profesional CIT
05.2001 -
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