Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Andrew Guptill

Andrew Guptill

San Rafael

Summary

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Loyalty Representative

Support Services Group
02.2024 - Current
  • Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
  • Streamlined communication with clients, ensuring timely responses to enhance overall satisfaction.
  • Delivered exceptional support by understanding customers'' needs and offering tailored solutions.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Analyzed customer data to identify trends, providing valuable insights for retention initiatives.

Billing Specialist/Tech support

Tebra
10.2022 - 12.2023
  • Well experienced utilizing different billing platforms like NetSuite-ZAB.
  • CRM Software like Salesforce. Dashboard creations.
  • CyberSource, google sheets, Office 360 with a major emphasis on Excel.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Very well oriented and able to multitask without missing a deadline
  • Assisting on a ask-chat, replying to cases, taking IB and OB calls
  • Used data entry skills to accurately document and input statements.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Increased efficiency within the department by automating routine processes using specialized software tools.
  • Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Worked with multiple departments to check proper billing information.
  • Top performer of my team when it came to cases open and closed. Best closing times.
  • Can provide a referall letter from my direct supervisor and coworker from the time.

Tech support

COX systems
12.2021 - 09.2022
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Delivered services to customer locations within specific timeframes.

United Healthcare Trainer assistant(SME)

UHC
06.2021 - 11.2021
  • Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Promoted a culture of continuous learning by encouraging trainees to reflect on their experiences and apply newfound knowledge to real-world situations.
  • Continuously expanded personal knowledge base by staying up-to-date on industry developments, attending relevant conferences, workshops, or seminars when possible.
  • Provided coaching and mentoring to employees.
  • Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
  • Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.

Consultant Specialist/ Medicare salesman

UHC
08.2020 - 04.2021
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Managed client relationships through regular check-ins and updates on project progress.

Mold maker-Master Technician

Signicast Corp, Metalworks
02.2018 - 07.2020
  • Measured, mixed, and poured a cement based with poly agents to create new molds.
  • Continually updated knowledge of industry trends and advancements in materials science, enhancing overall skill set as a Mold Maker.
  • Conducted regular maintenance on specialized tooling, prolonging the lifespan of essential equipment and reducing costs.
  • Monitored and adjusted valves and dials, regulating outputs on automatic machinery.
  • Repaired cracks and broken edges of mold using hand tools.
  • Developed a comprehensive understanding of various mold materials and their properties, enabling the selection of the most appropriate material for each project.
  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
  • Demonstrated keen attention to detail in final inspections, catching defects before they reached the client, maintaining a reputation for excellence in the industry.
  • Implemented strict quality control measures throughout the molding process, guaranteeing consistent results that exceeded client expectations.
  • Maintained a safe working environment through proper use of personal protective equipment and adherence to safety protocols.

Part Time on Call Interpreter

Translation Services USA
01.2017 - 04.2018
  • Provided language translation and customer service skills to clients in legal, medical and governmental business sectors.
  • Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
  • Translated other language books into English.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.

General Manager

Marcos Pizza
04.2017 - 02.2018
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed budget implementations, employee evaluations, and contract details.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Bachelor of Science - Electromechanical Engineering

Universidad Latina, Heredia, Costa Rica
04.2026

Skills

  • Research and due diligence
  • Collections duties
  • Fiscal reporting
  • Statement preparation
  • Customer Contact
  • Payment Transactions
  • Year-end reporting
  • Customer Account Management
  • Inquiry Handling
  • Automated processing
  • Financial report creation
  • Quality Assurance Management
  • Financial Planning
  • Invoice Processing
  • Data Analysis
  • Invoicing proficiency
  • Sheet balancing
  • Sales Tickets
  • HIPAA Compliance
  • Customer Engagement
  • CRM Software
  • Error Revision

Languages

Spanish
Native language
English
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Loyalty Representative - Support Services Group
02.2024 - Current
Billing Specialist/Tech support - Tebra
10.2022 - 12.2023
Tech support - COX systems
12.2021 - 09.2022
United Healthcare Trainer assistant(SME) - UHC
06.2021 - 11.2021
Consultant Specialist/ Medicare salesman - UHC
08.2020 - 04.2021
Mold maker-Master Technician - Signicast Corp, Metalworks
02.2018 - 07.2020
General Manager - Marcos Pizza
04.2017 - 02.2018
Part Time on Call Interpreter - Translation Services USA
01.2017 - 04.2018
Universidad Latina - Bachelor of Science, Electromechanical Engineering

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Andrew Guptill