CCNA Routing anfd Switching
Andrey Chinchilla
Freelander
San José,SJ
Summary
Adept at enhancing customer satisfaction and reducing issue resolution times, my tenure at Liberty showcased my ability to manage high-volume calls with professionalism. Skilled in Customer Relationship Management and adept at effective communication, I consistently contributed to process improvements at Apiarios Del Pacifico, underscoring my results-driven approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Executive
Liberty
San José, Provincia de San Jose
01.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Process Associate
Apiarios Del Pacifico
02.2023 - 01.2024
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Education
GED -
Omar Dengo
San Jose, Costa Rica 05.2001 -
Skills
Customer Relationship Management
Customer Needs Assessment
Issue Escalation
Payment management
Certification
ATAP ( Tecnico de Atencion Primaria)
Software
Timeline
Customer Service Executive
Liberty
01.2024 - 08.2024
Process Associate
Apiarios Del Pacifico
02.2023 - 01.2024
ATAP ( Tecnico de Atencion Primaria)
03-2020
GED -
Omar Dengo
05.2001 -
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