Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrey Hernandez Mora

San José

Overview

6
6
years of professional experience
1
1
Certification

Work History

CUSTOMER ADVOCACY COACH

Capital One Retail Bank Fraud - Foundever Costa Rica
  • Tier 2 and Tier 3 supervisor calls
  • Educational presentation creation
  • Floor support
  • 1:1 coaching sessions
  • Backoffice filing cases.

COACH

Capital One Retail Bank Fraud - Foundever Costa Rica
06.2024 - Current
  • Manage and lead a team of associates
  • Payroll Report
  • QA evaluations
  • Weekly performance report
  • 1:1 coaching sessions
  • Calibration sessions with the client.

CUSTOMER SERVICE III REPRESENTATIVE

Foundever Costa Rica
06.2021 - 03.2022
  • Claim filing
  • ID customer verification
  • IDT identification and report
  • Customer service.

CHEF

Taco Bell Restaurant
02.2019 - 06.2019
  • Food preparation
  • Customer Service
  • Cashier.

Education

Open Educational Program-MEP -

CEMEJA Ricardo Jimenez Oreamuno
San Jose
2018

IT Essentials -

Foundever
2023

TALENT -

Talent Development Program

Skills

Microsoft Excel

Certification

ENGLISH PROFIENCY CERTIFICATE, Lenguage Development Program, 2021

Timeline

COACH

Capital One Retail Bank Fraud - Foundever Costa Rica
06.2024 - Current

CUSTOMER SERVICE III REPRESENTATIVE

Foundever Costa Rica
06.2021 - 03.2022

CHEF

Taco Bell Restaurant
02.2019 - 06.2019

CUSTOMER ADVOCACY COACH

Capital One Retail Bank Fraud - Foundever Costa Rica

Open Educational Program-MEP -

CEMEJA Ricardo Jimenez Oreamuno

IT Essentials -

Foundever

TALENT -

Talent Development Program

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Andrey Hernandez Mora