Andrés Alvarado Sánchez
Business Administrator
San Jose,San José
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 20 years of extensive leadership experience in Accounts Receivable and Operations Management. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
OTC Team Manager
Smith and Nephew
04.2021 - 08.2024
- I have led two business transitions since joining the company
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Collections and Risk Manager
Land Business S.A
01.2020 - 03.2021
- Responsible for auditing the Credit process and ensuring compliance with the goals of the 3rd Party agencies hired by the company to collect the Bad Debt, overall, I handled 12 agencies with a total of 100 agents and 10 Supervisors
- I also oversee the internal Collections department, leading 5 supervisors and 50 associates.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
Operations Manager
One Bridge Group
06.2018 - 01.2020
- In this role, I oversee a company's organizational processes and operations to ensure productivity and quality standards.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Manager of Collections and Risk
GMG Services Costa Rica
01.2016 - 01.2018
- To oversee, audit, and ensure compliance with the goals of the external agencies from the charging group hired by Monge, overall, I must charge 4 agencies with a total of 200 employees.
Collections Supervisor
Citi Bank of CR
01.2005 - 03.2013
- I was responsible for supervising the collection cycle with 8 persons in charge, my main responsibilities, and functions were: Full cycle of accounts receivable past due balances, including research, analysis, and calling customers to perform collection activities.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 20% and collect invoices in timely fashion.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
Education
Bachelor’s degree in business administration -
Universidad Estatal a Distancia
01.2008 - 05.2012
English Course - undefined
T.E.C Costa Rica
01.2022 - 05.2022
Lean Six Sigma Yellow Belt Certification - undefined
Percipio Courses (Smith and Nephew)
01.2022 - 05.2022
Project management Certification - undefined
T.E.C Costa Rica
01.2023 - 05.2023
Driving Inclusive Decision-Making - undefined
THE IVEY ACADEMY
01.2023 - 05.2023
Maximizing Processes Certification - undefined
MIT Massachusetts Institute of Technology / Sloan School of Management
01.2023 - 05.2023
Skills
Performance Coaching
Customer Focus
Influencing skills
Operational Excellence
Stakeholder Management
Team Leadership
Problem-solving abilities
Analytical Skills
Project Planning
Attention to Detail
Certification
CPM - Certified Professional Manager
Timeline
CPM - Certified Professional Manager
11-2023
Project management Certification - undefined
T.E.C Costa Rica
01.2023 - 05.2023
Driving Inclusive Decision-Making - undefined
THE IVEY ACADEMY
01.2023 - 05.2023
Maximizing Processes Certification - undefined
MIT Massachusetts Institute of Technology / Sloan School of Management
01.2023 - 05.2023
English Course - undefined
T.E.C Costa Rica
01.2022 - 05.2022
Lean Six Sigma Yellow Belt Certification - undefined
Percipio Courses (Smith and Nephew)
01.2022 - 05.2022
OTC Team Manager
Smith and Nephew
04.2021 - 08.2024
Collections and Risk Manager
Land Business S.A
01.2020 - 03.2021
Operations Manager
One Bridge Group
06.2018 - 01.2020
Manager of Collections and Risk
GMG Services Costa Rica
01.2016 - 01.2018
Bachelor’s degree in business administration -
Universidad Estatal a Distancia
01.2008 - 05.2012
Collections Supervisor
Citi Bank of CR
01.2005 - 03.2013
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