Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Andrés Alvarado Sánchez

Andrés Alvarado Sánchez

San Jose,San Jose

Summary

Senior OTC management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with a keen focus on achieving results. Adept at navigating complex challenges, fostering a culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Strategic OTC Manager

Matthews International
San Jose, Escazú
08.2024 - 05.2025
  • Developed high-performing team members with regular coaching, training, and performance evaluations.
  • Optimized client satisfaction by promptly addressing concerns and providing strategic solutions.
  • Implemented risk mitigation strategies to safeguard company interests while maintaining strong client relationships.
  • Fostered a culture of collaboration within the accounts team, resulting in improved communication between departments and better overall performance outcomes.
  • Maximized revenue by implementing effective collections strategies and account management techniques.
  • Streamlined processes for increased efficiency, resulting in reduced overhead costs and improved profitability.
  • Accomplished multiple tasks within established timeframes.

OTC Manager

Smith and Nephew
Alajuela, Coyol
03.2021 - 08.2024
  • Conducted regular employee evaluations to identify areas for improvement and establish performance goals.
  • Reduced employee turnover by fostering a positive work environment that encouraged professional development opportunities.
  • Collaborated with cross-functional teams to develop new strategies and campaigns for the OTC department.
  • Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented strategies to increase the recovery and profitability.
  • Formulated policies and procedures to streamline operations.
  • Accomplished multiple tasks within established timeframes.

Operation Manager

One Bridge Group
San Jose, Escazu
01.2018 - 02.2021
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

AR Supervisor

Citi Bank
Heredia, Belen
01.2008 - 03.2016
  • Reduced outstanding balances with diligent follow-up on overdue invoices.
  • Contributed to positive cash flow growth by consistently meeting or exceeding assigned collection targets.
  • Assisted in month-end closing activities, ensuring accurate financial reporting and timely reconciliations.
  • Streamlined AR workflows for improved collection rates and reduced delinquencies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelor of Business Administration - Business Administration

Universidad Estatal a Distancia
UNED
2012

Skills

PeopleSoft specialist

Data analytics reporting

Accounts receivable management

Effective cash flow oversight

Effective leadership

Negotiation skills

Experienced in SAP software

Analytical problem-solving

Strategic decision-making

Certification

  • Project Management
  • Lean Six Sigma Green Belt
  • Scrum and Agile

Languages

English C1

Spanish Native

Timeline

Strategic OTC Manager

Matthews International
08.2024 - 05.2025

OTC Manager

Smith and Nephew
03.2021 - 08.2024

Operation Manager

One Bridge Group
01.2018 - 02.2021

AR Supervisor

Citi Bank
01.2008 - 03.2016

Bachelor of Business Administration - Business Administration

Universidad Estatal a Distancia

Similar Profiles

CREATE PROFILE
Andrés Alvarado Sánchez