Andrés Chaves Segura

Responsible for leading implementation of customer experience improvement projects for strategic business segments using Agile methodologies.

Contribution in the evaluation of companies participating in the Camara de Industrias de Costa Rica Excellence Award in the areas of Projects, Environment and Social Responsibility.

Responsible for the coordination of the agile teams that carry out both pilots and deployments of customer experience improvement initiatives in front and back office processes.

Responsible for Customer Relationship Management (CRM) process improvement, design of new process flows and implementation of digital transformation projects.

Internal auditor of ISO 14001:2015, OHSAS 18001:2007. Greenhouse Gas Verifier INTE/ISO 14064. Process improvement of environmental management system (EMS).