Andrés Porras Montero

Sales Accounting:

• Managing Sales Documentation: Handled opportunities, contracts, quotes, and purchase orders to ensure they are processed accurately and in compliance with company policies and regulatory requirements.
• Financial Analysis: Analyzed sales data and financial documents using tools like Oracle ERP, Incorta OPROD, Apttus CLM, BOX, and Excel to provide insights into sales performance, trends, and forecasting.
• Communication and Coordination: Collaborated closely with sales teams to request additional information, approvals, or clarifications needed to process transactions effectively.
• Compliance and Controls: Ensured adherence to internal controls and regulatory guidelines throughout the sales process to mitigate financial risks.
• Process Improvement: Identified opportunities to streamline processes, enhance efficiency, and optimize revenue generation within the sales accounting function.

Order Management Analyst:

• Accelerated Order Processing Efficiency : Streamlined order processing procedures and increased efficiency via ORACLE EBS and SalesForce SFDC, leading to a significant reduction in processing time and ensuring timely delivery to customers.
• Compliance Excellence : Successfully maintained strict adherence to compliance guidelines,
• Enhanced Collaboration : Facilitated cross-functional collaboration by effectively engaging with sales teams, channel partners, and various internal groups.
• Purchase Order Reconciliation Success : Achieved high accuracy rates in purchase order reconciliation, aligning contract terms, program requirements, and quotes.
• Documented Process Enhancement : Played a pivotal role in reviewing and updating process documents, ensuring clarity and accuracy in standard operating procedures in order to avoid processing errors.

Type of Orders processed: ECS, EDI and Direct Orders.

OMNi Moni & OMNi Bici.

• Assisted customers with billing, payment processing and support policies and procedures.
• Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.

INGO Ecommerce.

• Tracked orders and notified customers of status or potential delays.
• Refund analyst.
• Product Quality control.

INGO Logistics

• Generated documentation and information required for customer shipments.
• Maintained strong and constant interactions with stores, warehouse personnel and distribution centers.

• Handled inbound and outbound customer chat interactions from Line Up Rewards website and social media platforms.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Assisted customers with order placement, product returns and order tracking.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Data processing and management of Blue Cross Blue Shield medical plans.
• Sold auto, home and life insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Provided comprehensive product knowledge and guidance to help clients on product selection.

• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, and landmarks.
• Learned and enforced lift rules, policies, and procedures.
• Performed pre-operation inspections and post-operation shutdown procedures.

• Promised best prices for AT&T and DIRECTV customer services and maintained accuracy when determining quotes.
• Helped customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Assisted customers about billing, payment processing and support policies and procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.