Andrés Sánchez Angulo
Team Manager / Project Manager
Atenas
Summary
I’m a highly motivated team player with a strong passion for continuous learning and growth. With over 6 years of experience as a manager on high-impact accounts such as Google and Apple, I’ve developed a deep understanding of managing people, driving performance, and delivering results.
In addition, I’ve successfully worked as a Technical Account Manager (TAM) and Implementation Project Manager (IPM), leading strategic and demanding accounts that are critical to company success. These roles have pushed me to face daily challenges and helped me develop strong problem-solving skills, adaptability, and the ability to thrive in dynamic environments.
Thanks to this journey, I’ve grown as a professional and am committed to bringing even greater value to any organization I’m part of.
Overview
10
10
years of professional experience
6065
6065
years of post-secondary education
3
3
Languages
Work History
Implement Project Manager
Hewlett Packard enterprise
01.2023 - Current
- As an Implementation Project Manager (IPM), I have successfully led over 100 projects — and at times up to 200 simultaneously — for high-value clients such as Pepsi, Disney, and others. These accounts are part of North America’s GreenLake portfolio, generating over $1.5 million per quarter, with an additional $1.5 million projected for the upcoming quarter. These are strategic accounts that consistently deliver significant revenue for the company.
- My success in this role has been driven by strong organizational abilities, a customer-centric mindset, and the capability to manage complex, multi-technology solutions — including dHCI deployments and other integrated architectures. I’ve worked directly with customers while also coordinating efforts across internal stakeholders and global partners, ensuring that every order is executed efficiently and on time.
- By aligning cross-functional teams and maintaining a clear focus on service excellence, I’ve helped secure high customer satisfaction, repeat business, and consistent project delivery — even under tight deadlines and across multiple regions.
Technical Account Manager
Hewlett Packard enterprise
01.2020 - 12.2023
- As a Technical Account Manager, I managed 12+ accounts, including high-value clients like Cerner and Ford. I helped improve their monthly and quarterly data analysis to identify trends in case volume and recurring issues, allowing teams to proactively address problems.
- I created SharePoint sites to share key insights with account teams, improving visibility, reporting, and internal coordination. My proactive approach and clear communication helped build strong relationships with both internal teams and clients, leading to greater trust and account performance.
Team Manager Technical Support (Google)
CONCENTRIX
09.2019 - 12.2020
- Managed teams of 15 to 20 agents, and occasionally over 20 depending on demand. Provided coaching and guidance to help agents meet key performance metrics such as CSAT, ACW, AHT, and QA scores. Handled escalations and led internal process improvements to enhance both account performance and team efficiency. Supported Apple users across various departments and product lines, delivering consistent, high-quality service.
Team Manager Technical Support (Apple)
CONCENTRIX
01.2015 - 09.2019
- As one of the first managers on the Google account, I played a key role in launching and shaping the operation from the ground up. I led a team of 12 to 15 agents and was responsible for creating processes from scratch, including implementing quality control measures and customer service standards tailored to the client’s needs. As a new account, we faced the challenge of building everything from zero, but our efforts led to strong performance and customer satisfaction. Ultimately, we achieved significant success — establishing a solid presence in the country and securing a long-term contract with the client.
Education
English Course -
Intensa
Bachelor of Business Administration -
UNED
Cultural Center Corporation- Portuguese
Skills
Technical & Analytical Skills
Data trend analysis & reporting (monthly/quarterly)
IT infrastructure & solutions (eg, dHCI, GreenLake)
Cross-functional team coordination
Stakeholder & client relationship management
Project planning and execution
Team coaching & performance development
Staff onboarding & training
Productivity & metric-based management (CSAT, AHT, ACW, QA)
Personal Information
Identification Number: 115280578
Timeline
Implement Project Manager
Hewlett Packard enterprise
01.2023 - Current
Technical Account Manager
Hewlett Packard enterprise
01.2020 - 12.2023
Team Manager Technical Support (Google)
CONCENTRIX
09.2019 - 12.2020
Team Manager Technical Support (Apple)
CONCENTRIX
01.2015 - 09.2019
English Course -
Intensa
Bachelor of Business Administration -
UNED
Cultural Center Corporation- Portuguese
Similar Profiles
Diana CothamDiana Cotham
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Sandra CHABRIERSandra CHABRIER
Responsable commerciale Services at Hewlett Packard EnterpriseResponsable commerciale Services at Hewlett Packard Enterprise
Meaghan Randle-HanksMeaghan Randle-Hanks
User Experience & Change Management Lead at Hewlett Packard EnterpriseUser Experience & Change Management Lead at Hewlett Packard Enterprise
Abdulla TS PMPAbdulla TS PMP
Project Lead/Scrum Master at Hewlett Packard EnterpriseProject Lead/Scrum Master at Hewlett Packard Enterprise
CHRISTIAN ZUMBADO PORRASCHRISTIAN ZUMBADO PORRAS
Financial Analyst at Moody'sFinancial Analyst at Moody's