Andrés Rafael Rodríguez Monge
Summary
A dedicated and results-oriented professional with over two years of extensive experience in high-volume inbound call environments. My proven track record in providing exceptional customer support, coupled with my proficiency in de-escalating challenging situations reflects my ability to exceed department metrics and service level agreements. With a keen eye for detail and strong organizational skills, I thrive in both team-oriented and independent environments, consistently delivering outstanding results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
T4 Services
06.2021 - 06.2023
- Resolved customer inquiries through support tickets, live chats, and email correspondence, creating trustworthy interactions improving business reputation.
- Implemented actions as mindfulness and empathy to better understand customers, ensuring retention success.
Customer Service Representative
Grupo STT
10.2018 - 12.2019
- Assisted customer inquiries through live chat and phone calls concurrently, managing up to a maximum of six interactions simultaneously.
- Provided timely resolutions to customer issues, ensuring satisfaction through active-listening using resourceful materials.
Education
Technical Degree - Project Management
Universidad Hispanoamericana
Aranjuez, Costa Rica02.2025
High School Diploma -
Liceo UNESCO
Pérez Zeledón, San José12.2016
Skills
- Advanced Communication Skills: Professionally fluent verbally and written in English and Spanish
- Conflict Resolution: Motivation inclined to Customer Success, able to manage diverse customer situations
- Adaptability and Flexibility: Capable of meeting expectations in ever-changing environments
- Continuous Improvement and Coachability: Eagerness for feedback to achieve growth and better results
- Tool Proficient: Microsoft Outlook, Microsoft Word, and Microsoft Excel
Timeline
Customer Service Representative
T4 Services
06.2021 - 06.2023
Customer Service Representative
Grupo STT
10.2018 - 12.2019
Technical Degree - Project Management
Universidad Hispanoamericana
High School Diploma -
Liceo UNESCO
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