Andy Vargas Calvo
San Jose
Summary
Bilingual communication specialist with strong track record in customer service and conflict resolution. Adept at fostering team collaboration and adapting to evolving needs. Proficient in multilingual support, problem-solving, and delivering results. Known for reliability and focus on achieving organizational goals.
Experienced with bilingual communication and customer service. Utilizes strong language skills to provide effective support and resolve issues efficiently. Knowledge of managing high-volume inquiries and maintaining client satisfaction through problem-solving and clear communication.
Overview
5
5
years of professional experience
Work History
Account Bilingual Agent
Client Services Inc.
05.2024 - Current
- Finances services, customer services inboud calls.
Customer Services agent
Movate
Heredia
11.2025 - 12.2025
- Sales and customer Services
Customer Servise Representative
Bill Gosling
07.2023 - 11.2023
- Taken inbound calls, handling different systems, multitasking, Customer service, taking notes.
Technical Support Agent (Tier 1)
Sykes (Somos account)
San Jose
03.2022 - 10.2022
- Taken inbound calls, Troubleshooting, multitasking, taking notes, knowlage about networks
Quality Control Analyst
Smile Direct Club
Heredia
02.2021 - 01.2022
- Make reports, Analaizing complaints, useing multiple systems, documentation processes.
Education
Bachelor - Computer And Information Systems Security
Universidad De Costa Rica
San José, Costa Rica02.2026
Associate of Science - Process Quality Engineering
National Learning Instutude
San Jose, Costa Rica11-2006
Associate of Science - Networking
UCR Technology Academy
San Jose, Costa Rica09-2023
Skills
- Linux
- Technical Support
- Payment processing
- Client relations
- Customer satisfaction measurement
- Focus on results
- Fast learning
- Analytic thinking
- Problem resolution
- Good at math
- Reliable
- Critical thinking
- Customer service
Languages
English
Spanish
Courses
- CCNA 4 Modules currently 2020
- Inspector de calidad Jan 2020
- Linux Jan 2021
Timeline
Customer Services agent
Movate
11.2025 - 12.2025
Account Bilingual Agent
Client Services Inc.
05.2024 - Current
Customer Servise Representative
Bill Gosling
07.2023 - 11.2023
Technical Support Agent (Tier 1)
Sykes (Somos account)
03.2022 - 10.2022
Quality Control Analyst
Smile Direct Club
02.2021 - 01.2022
Bachelor - Computer And Information Systems Security
Universidad De Costa Rica
Associate of Science - Process Quality Engineering
National Learning Instutude
Associate of Science - Networking
UCR Technology Academy