Angela Martinez
Escondido,CA
Summary
Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer skills.
Working in medical offices has been a fantastic opportunity for me in the earlier years of my career. I have enjoyed and thrived in being a support to both the medical providers and the patients they serve. I am a caregiver at heart and love helping people in need.
Overview
28
28
years of professional experience
Work History
IHSS Care Provider
IHSS Public Authority
National City, CA
03.2024 - Current
- Provide in-home supportive services for various elderly clients.
- Adhere strictly to all regulations concerning the confidentiality of patient information.
- Assist clients with grocery shopping, laundry, errands, medical appointments, preparing meals, and maintaining a safe, healthy, clean environment in clients' own home.
- Organized recreational activities to simulate the physical and mental well-being of the client.
Live-In Caregiver / VIP Couple
The Key
La Jolla, CA
01.2023 - 10.2024
- Helping client with dementia perform grooming, bathing and other hygiene tasks.
- Providing companionship to clients through conversation, activities and positive interactions.
- Encouraging clients independence as much as possible to promote mental and physical fortitude.
- Monitoring client activity to prevent injuries and responded promptly to emergencies.
- Reminding client to take medications.
- Preparing records of client behavior, health and activities and notifying supervisors of significant changes.
- Planning and preparing healthy meals and snacks for client and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Performing chores and light housekeeping around client's residence.
Live-In Caregiver / Companion
IHSS - Stephanie Love
Bonsall, CA
05.2022 - 11.2022
- Assisted Stephanie in every area of day to day living and personal care.
- Cooking low-fat, low-salt, low-sugar diet.
- Cleaning, shopping of all household supplies, organized home, maintained medication orders and supply.
- Provided transportation to all doctor appointments and all community outings.
- Maintained daily log of all food and liquids consumed.
- Reported any and all health changes and or concerns to her PCP and Neurologist to maintain and monitor her Epilepsy and VNS implant.
- I lived with Stephanie from 7:00am Monday morning through 7:00am Friday morning.
- Worked closely with Vitas Hospice nurses as Stephanie declined.
Primary Caregiver
IHSS - Marciana Beltran
Escondido, CA
06.2019 - 11.2021
- Followed dementia care plan and directions to administer medications while keeping detailed records.
- Liaised between doctors and case worker about progress and changing health conditions.
- Planned and prepared nutritious meals and snacks to meet low sodium and high protein diet, included hand feeding all meals.
- Helped client with personal needs from exercise to bathing and personal grooming. Coordinated and transported patient to all medical, dental and personal care appointments.
- Maintained inventory and organization of all medications, household supplies and meals for client. Maintained laundry, all lite and deep cleaning as well as scheduling any maintenance required in the home.
- Led physical therapy activities to increase balance, strength and mobility, including chair exercises to help patient regain range of motion, build muscle and heal injuries.
Caregiver / Household Employee
Rick Caltagirone
Escondido, CA
12.2017 - 05.2019
- Maintained patient care plans with Vitas Hospice doctor, registered nurses and case worker. Administered prescribed medications and nutrition via feeding tube.
- Aided with mobility and independence for individual with Parkinson's and continually monitored for safety. Facilitated activities of daily living and ambulation. Improved patient outlook and quality of life through compassionate care.
- Drove client to attend doctor appointments and run errands. Provided excellent service and close attention to client's every need.
- Directed patient in passive and active ROM exercises to maintain musculoskeletal functions and increase strength. Provided daily massages and heat therapy as directed by acupuncturist.
- Maintained laundry, all lite and deep cleaning of home to ensure well-organized environment for client happiness and safety.
Live-In Private Caregiver
Virginia Wentworth
Escondido, CA
04.2015 - 09.2017
- Supervised medication administration, personal hygiene and other activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked closely with Hospice nurses for comfort care.
Dental Insurance Biller
Bradley D Bourcy, D.D.S. & Ryan Harbertson, D.D.S.
Escondido, CA
04.2014 - 01.2016
- Complied with HIPPA Confidentiality regulations and insurance regulations dictated by local, state and federal agencies handling customer information. Followed specific security rules and guidelines to protect patient medical records and payment card information.
- Verified policyholder and/or patients eligibility and insurance benefits prior to procedures or appointment scheduling. Updated patient and insurance profile and input changes into company's Dentrix computer system.
- Instructed patients on amounts covered under benefits plans in easy-to-understand terminology. Collected payments, processed receipts and informed policyholders of outstanding balances. Maintained spreadsheet to record procedures, denials and approvals.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided. Submitted claims to insurance companies and clearinghouses. Completed claims forms for different types of appointments and worked on obtaining authorizations and working resolutions for denials or other insurance issues.
- Analyzed weekly and monthly accounts receivable reports to facilitate revenue cycle management. Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Pulled, prepared and updated patient chats. Managed digital x-rays and duplication of traditional film x-rays needed for billing and transfers between offices.
- Managed incoming telephone calls, took messages and directed callers to personnel. At times took notes as doctor dictated during patient exams.
Medical Billing and Collections
Catherine Ball Medical Billing
Escondido, CA
04.2008 - 08.2012
- Complied with HIPAA privacy and security regulations while handling patient information. Confirmed patient demographics, collected copays and verified insurance while maintaining in-home office for medical billing via VPN.
- Collaborated with fellow team members to manage large volume of claims in creating and posting charge batches for two medical practices. Posted payments and adjustments. Verified proper coding, sequencing of diagnoses and procedures. Prepared and submitted claims to insurance companies electronically and manually.
- Determined patient eligibility for Medicare, Medicaid, PPO and Managed care programs and services. through hospital dashboards.
- Consistently informed patients of financial responsibilities prior to services being rendered. Tracked and recorded status of delinquent accounts, followed up with phone calls for collections.
- Used software system to manage provider schedules and keep schedule filled for Cardiologist practice.
- Created weekly bank deposits for two different practices.
- Maintained ordering of all office supplies.
Customer Service
David L.Tagge, D.D.S & Bradley D. Bourcy, D.D.S.
Escondido, CA
02.1997 - 12.2006
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Handled patient inquiries with exceptional professionalism and enthusiasm.
- Received incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Scheduled Doctor and Hygiene appointments using Dentrix computer software. Maintained Hygiene schedule at 94%.
- Delivered administrative support to office staff by making copies, sending faxes, organizing documents and rearranging schedules. Maintained correspondence desk, sending dictated letters to referring doctors.
- Presented financial treatment plans to patients.
- Managed office supply inventory by ordering and restocking all printed material and supplies.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our office and meeting goals.
Education
Welcome To Medicare
Centers For Medicare & Medicaid Services
Palmetto GBA02.2012
Basic Medical Coding - Basic Medical Coding For Physicians Offices
UC San Diego Extension
La Jolla, CA09.2009
Business And Computer Applications
ROP
Escondido, CA06.2008
Skills
- Bilingual in Spanish
- Reliable and Trustworthy
- Organizational Skills
- Customer Service
- Critical Thinking
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Verbal and Written Communication
- Active Listening
Timeline
IHSS Care Provider
IHSS Public Authority
03.2024 - Current
Live-In Caregiver / VIP Couple
The Key
01.2023 - 10.2024
Live-In Caregiver / Companion
IHSS - Stephanie Love
05.2022 - 11.2022
Primary Caregiver
IHSS - Marciana Beltran
06.2019 - 11.2021
Caregiver / Household Employee
Rick Caltagirone
12.2017 - 05.2019
Live-In Private Caregiver
Virginia Wentworth
04.2015 - 09.2017
Dental Insurance Biller
Bradley D Bourcy, D.D.S. & Ryan Harbertson, D.D.S.
04.2014 - 01.2016
Medical Billing and Collections
Catherine Ball Medical Billing
04.2008 - 08.2012
Customer Service
David L.Tagge, D.D.S & Bradley D. Bourcy, D.D.S.
02.1997 - 12.2006
Welcome To Medicare
Centers For Medicare & Medicaid Services
Basic Medical Coding - Basic Medical Coding For Physicians Offices
UC San Diego Extension
Business And Computer Applications
ROP
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