Annette Richmond

• HR KPIs Dashboard Design: Automated key databases and evolved to a dynamic visual management system (VMS), enhancing accountability and data analytics.
• Employee Value Proposition: Developed and communicated a dynamic EVP strategy, enhancing engagement and alignment with company values.
• Leadership Program: Implemented the 'Leads of the Future' program, saving over $20,000 and improving leadership skills.
• Recruitment: Enhanced recruitment efficiency and cost-effectiveness, successfully recruiting for key positions.
• Team Building Design: Fostered a strong team culture through various initiatives, promoting collaboration and high morale.
• Key Positions and Succession Plans: Evaluated employees using the 9-box grid, developing IDPs for top talents and PIPs for improvement.
• Employee Experience: Enhanced employee experience using Employee Persona Design and Journey Map, leading to tailored programs.
• Gender, Diversity, and Inclusion Program: Promoted gender equality, achieving advanced initiatives by 2023.
• Instructional Design: Developed six in-house e-learning courses, achieving cost savings and providing valuable training materials.
• Engagement Survey Process: Implemented engagement surveys and 360-degree evaluations, improving employee engagement.
• Project Management Program: Spearheaded the 'MASTERMIND' program, achieving $33,000 in savings and enhancing efficiency.
• Organizational Strategy: Organized strategic planning sessions and conducted monthly tracking using VMS.
• Internal Communication: Managed corporate communication, producing impactful newsletters and videos.
• Recognition Programs: Led recognition programs, fostering a culture of appreciation and motivation.
• Culture Design: Implemented a leadership development program, defining core values and fostering growth and innovation.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Collaborated with senior management to align HR initiatives with organizational goals.
• Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
• Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
• Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.

Employee Development and Training
- Planned and facilitated events like Walmart Talks.
- Created learning materials using 70-20-10 methodology.
- Developed lesson plans with Moodle, Totara, Captivate, and Articulate 360.
- Designed career paths and conducted Training Needs Diagnostics
• Leadership Programs
- Coordinated with vendors (ADEN, John Maxwell, INCAE, Franklin Covey, Dale Carnegie).
- Created various educational content (infographics, podcasts, VR/AR, e-learning).
• Learning Platforms Management
- Managed platforms like Udemy and LinkedIn Learning.
- Organized team buildings events.
• Talent Management
-Conducted competence gap analyses, 360 evaluations, and
succession planning.
- Developed leadership and empowerment programs.
• Data Management and Analytics
- Managed data with Power BI.
- Implemented Lean Six Sigma tools.
- Utilized talent databases (SuccessFactors, Inner Mobility).
• Internal Branding and Communication
- Designed internal branding campaigns for training strategies.

• Massive recruitment out of a total 900 monthly vacancies in Costa Rica, Nicaragua y El Salvador
• Digitalization of the process with DocuSign y Talk push as AI recruitment tools
• Specialization techniques of Assessment Center y Headhunting
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development.
• Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
• Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
• Collaborated with marketing team members to create engaging job advertisements that accurately represented company values and attracted suitable applicants.

• Implemented HR programs (salary increases, performance evaluations, culture surveys, benefits) with cross-functional teams
• Supported HR events and initiatives
• Developed HR processes and best practices
• Prepared HR reports and analyses
• Facilitated employee communication and feedback through various channels
• Designed and executed talent attraction and training strategies for new store startups
• Managed conflict resolution, labor legislation, and performance management

• Completed workplace safety and hazard inspections.
• Monitored safety practices of new and existing employees.
• Led employee training on safe usage of equipment.
• Assisted in accident investigations, identifying root causes, and recommending corrective actions to prevent future occurrences.
• Participated in safety meetings by answering questions from staff members.