Overview
Work History
Education
Timeline
Generic

Anthony Brenes Vargas

Heredia

Overview

5
5
years of professional experience

Work History

Fraud Prevention Specialist

Uber
11.2021 - 08.2024
  • Reduced fraudulent activities on accounts through procedures on MOs or fraudulent behaviors.
  • Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
  • Educated staff members on best practices for identifying and preventing fraudulent activities.
  • Reach changed some procedure steps to improve reading comprehension and best performance.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed transactions and receipts to identify any suspicious activity.

Technical Support Advisor

Concentrix
San Jose, Pavas
11.2019 - 11.2021
  • Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
  • Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Managed high levels of calls or chat flow

Education

No Degree - Teaching English

Hispoamericana University
05.2001 -

Timeline

Fraud Prevention Specialist

Uber
11.2021 - 08.2024

Technical Support Advisor

Concentrix
11.2019 - 11.2021

No Degree - Teaching English

Hispoamericana University
05.2001 -

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Anthony Brenes Vargas