Overview

Work History

Education

Timeline

Anthony Brenes Vargas

Heredia

Overview

5

5

years of professional experience

Work History

Fraud Prevention Specialist

Uber

11.2021 - 08.2024

Reduced fraudulent activities on accounts through procedures on MOs or fraudulent behaviors.
Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
Educated staff members on best practices for identifying and preventing fraudulent activities.
Reach changed some procedure steps to improve reading comprehension and best performance.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Reviewed transactions and receipts to identify any suspicious activity.

Technical Support Advisor

Concentrix

San Jose, Pavas

11.2019 - 11.2021

Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
Reviewed technical guidelines to verify compliance with information security standards and best practices.
Managed high levels of calls or chat flow

Education

No Degree - Teaching English

Hispoamericana University

05.2001 -

Timeline

Fraud Prevention Specialist

Uber

11.2021 - 08.2024

Technical Support Advisor

Concentrix

11.2019 - 11.2021

No Degree - Teaching English

Hispoamericana University

05.2001 -