Anthony Brenes Vargas
Heredia
Overview
5
5
years of professional experience
Work History
Fraud Prevention Specialist
Uber
11.2021 - 08.2024
- Reduced fraudulent activities on accounts through procedures on MOs or fraudulent behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to recovery of lost funds.
- Educated staff members on best practices for identifying and preventing fraudulent activities.
- Reach changed some procedure steps to improve reading comprehension and best performance.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
Technical Support Advisor
Concentrix
San Jose, Pavas
11.2019 - 11.2021
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Managed high levels of calls or chat flow
Education
No Degree - Teaching English
Hispoamericana University
05.2001 -
Timeline
Fraud Prevention Specialist
Uber
11.2021 - 08.2024
Technical Support Advisor
Concentrix
11.2019 - 11.2021
No Degree - Teaching English
Hispoamericana University
05.2001 -