Anthony Ulloa
Technical Support Engineer
Curridabat
Summary
Professional Technical Support Engineer with 8 years of experience helping clients maintain smooth operations. Expertise in cloud systems and Azure environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
11
11
years of professional experience
2035
2035
years of post-secondary education
Work History
Technical Support Engineer
Microsoft
08.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns regarding Azure cloud products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Mentored junior members of the team on best practices in issue resolution techniques.
Technical Support Engineer
Amadeus
11.2021 - 08.2022
- Provide response, operational assistance, and deployment of software workarounds and/or solutions to different software products
- Work closely with other IT teams to assist in escalations helping with possible solutions and incident analysis
- In charge of troubleshooting issues related to networking, virtualization and hardware
- And general support documentation
Global Support Analyst
Cheetah Digital
11.2018 - 10.2021
CRM Transaction Office Agent
Cisco - Concentrix
12.2017 - 10.2021
Analyst
Laboratorio Clinico Echandi
12.2014 - 07.2017
Customer Care Agent
Amazon
04.2014 - 06.2014
Education
B.A - Computing Systems Engineering
Universidad Fidélitas
01.2015 - 12.2019
Azure AI-900 Certification -
Azure AI-900
Data Science School Foundation - undefined
IBM
Clinical Laboratory Diploma - undefined
Universidad de Costa Rica
03.2010 - 06.2014
Skills
Technical support
Teamwork and collaboration
Ticket management
Technical documentation
Analytical thinking
Incident management
Data analysis
Timeline
Technical Support Engineer
Microsoft
08.2022 - Current
Technical Support Engineer
Amadeus
11.2021 - 08.2022
Global Support Analyst
Cheetah Digital
11.2018 - 10.2021
CRM Transaction Office Agent
Cisco - Concentrix
12.2017 - 10.2021
B.A - Computing Systems Engineering
Universidad Fidélitas
01.2015 - 12.2019
Analyst
Laboratorio Clinico Echandi
12.2014 - 07.2017
Customer Care Agent
Amazon
04.2014 - 06.2014
Clinical Laboratory Diploma - undefined
Universidad de Costa Rica
03.2010 - 06.2014
Data Science School Foundation - undefined
IBM
Azure AI-900 Certification -
Azure AI-900
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