Luis Antonio Reyes Mejías
Electrical Engineer
Heredia
Summary
Learning-passionate electrical engineer with 7.5 years of wide-ranging experience in the technology industry, 2.5 years in high-volume customer interaction environment, and 2 years in business project development and management. Proven competency in teamwork, problem solving, professional communication (both speaking and writing) plus delivery of technical presentations. Solid background in Industrial Engineering principles and currently pursuing an Associate Degree in Artificial Intelligence.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Appointment Scheduler
Health Prime
08.2025 - 07.2026
- Scheduled patient appointments across multiple locations, maintaining accurate calendar coordination and visit types.
- Communicated appointment instructions and preparation details to patients clearly.
- Rescheduled and cancelled appointments efficiently, minimizing gaps and reducing scheduling conflicts.
- Documented patient information accurately in scheduling systems while maintaining HIPAA compliance.
Collections Agent
Client Services Inc.
12.2024 - 08.2025
- Managed outbound and inbound collection calls to recover overdue balances and resolve delinquent accounts.
- Negotiated payment arrangements while maintaining compliance with debt collection policies and client guidelines.
- Documented call outcomes, promises to pay, and account updates in collection management systems.
Software Engineer and Labs Manager
Avionyx
01.2020 - 06.2023
- Designed automated tests and documented low-level requirements for embedded software in avionics applications for 3 different projects.
- Continuously inspected work environment quality while optimizing resource allocation across company electronics labs.
- Executed cyclic device calibrations to maintain device performance reliability.
- Coordinated laboratories acquisitions of equipment and materials.
- Recorded administrative activities in company systems.
- Monitored workflows and assigned duties to designated assistants.
- Successfully cleared all internal and external laboratory audits over a two-year period.
- Effectively managed and scaled operations during a period of rapid company expansion (from 15 to 45 simultaneous projects), adapting the work methods in use (for inspections, calibrations and documentation among others) and generating new ones, as well as acquiring additional equipment and resources plus creating extra spaces.
- Mentored and trained 4 assistants and 1 substitute for the position.
President and Brewmaster
Cervecería La Forja
01.2017 - 03.2019
- Projected business plans (financial and operational).
- Managed corporate image alongside intellectual property oversight.
- Managed administrative procedures covering commercial and legal requirements.
- Executed and supervised productive activities, including cooking, fermentation, packaging, storage, transportation, cleaning, and maintenance among others.
- Handed the company completely developed, formalized and operational, with totally defined production processes and with 2 brands placed on the market.
Technical Support Engineer
Arte en Luz
05.2015 - 12.2016
- Evaluated and validated design proposals for lighting control systems against technical criteria.
- Tracked in-progress projects under development.
- Executed commissioning and delivery of finished projects (including programming generation for automatic behavior).
- Troubleshot system issues to restore functionality and resolve incidents.
- Processed warranty claims for equipment failures.
- Supervised and started up more than 75 lighting control projects (residential and commercial).
- Created and implemented process and project-tracking manuals, as well as documentation templates, to be used by the company's Technical Support department.
Test Development Engineer
Intel
01.2011 - 12.2012
- Designed, implemented and verified the efficiency of logical tests to be used in quality control of newly manufactured chips for the core of PC processors.
- Adapted existing legacy tests for new model requirements.
- Assigned lead ownership for key project module for individual development.
Education
Bachelor of Science - Electrical Engineering
Universidad De Costa Rica
San José 05.2001 -
Bachelor of Science - Artificial Intelligence
Universidad Creativa
San José 05.2001 -
Bachelor of Science - Industrial Engineering
Universidad De Costa Rica
San José, Costa Rica 05.2001 -
Skills
Project management
Critical and analytical thinking
Software verification
Process optimization
Customer service
Hardware installation
Timeline
Appointment Scheduler
Health Prime
08.2025 - 07.2026
Collections Agent
Client Services Inc.
12.2024 - 08.2025
Software Engineer and Labs Manager
Avionyx
01.2020 - 06.2023
President and Brewmaster
Cervecería La Forja
01.2017 - 03.2019
Technical Support Engineer
Arte en Luz
05.2015 - 12.2016
Test Development Engineer
Intel
01.2011 - 12.2012
Bachelor of Science - Electrical Engineering
Universidad De Costa Rica
05.2001 -
Bachelor of Science - Artificial Intelligence
Universidad Creativa
05.2001 -
Bachelor of Science - Industrial Engineering
Universidad De Costa Rica
05.2001 -