Antony Salazar Brenes
Network Engineer
Barva
Summary
Proficient Network Engineer offering more than 6+ years of experience in network troubleshooting, network administration and training delivery. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Overview
7
7
years of professional experience
Work History
Cisco Professor
Foundever Tech Academy / Omar Dengo
2023.01 - Current
- Delivering engaging and informative classes on Cisco CCNAv7, ensuring students gain a deep understanding of networking fundamentals and principles.
- Designing and implementing hands-on laboratory exercises using Packet Tracer, allowing students to apply theoretical concepts in a simulated networking environment, fostering practical proficiency and confidence.
Cisco Technical Trainer
Sykes Latin America - Cisco
2022.01 - Current
- Dynamic and results-oriented Cisco Trainer with extensive expertise covering a broad range of Cisco technologies
- Proficient in delivering training sessions, creating tailored training materials, managing teams, acquiring new clients, implementing upskilling programs, conducting performance evaluations, leading technical interviews, and overseeing laboratory facilities
- Adept at leveraging technical acumen and leadership skills to drive successful outcomes in training and development initiatives.
Cisco TAC Engineer
Sykes Latin America - Cisco TAC
2018.01 - 2022.01
- Aid through phone calls and emails to Cisco customers to solve cloud problems
- Support for Cisco WebEx application, Jabber and collaboration devices (Audio and video)
- Help Customer on complex topologies troubleshooting Cisco ISE server (AAA Server) while also working with ASA Firewall, DNAC, Prime, AnyConnect VPN, Site-to-Site VPN, CUCM, APIs and other Cisco Products.
Technical Support Agent
Sykes Latin America - Intel
2017.01 - 2018.01
- Provide technical assistance to customers through calls, mail and internet forums on Intel graphics, Wireless, RAID, Intel Unite, Intel NUC, Intel Compute Stick, Intel Compute Card, Motherboards, CPUs
- Follow up on new Technicians for better work and technical performance.
Customer Service Agent
Sykes Latin America - Capital One Fraud
1 2016 - 1 2017
- Assist customers through phone calls by providing quick solutions with exceptional customer service with the help of systems to access customer information
- Train new agents and monitor them for better performance.
Education
Cisco CCNP Security (Certified)
undefined
Cisco CCNA R&S(Certified)
undefined
Comptia A+ 901 - 902 (Certified)
undefined
Web Programming
undefined
Advanced English for Call Center
undefined
Bachillerato en Educación Media
Skills
Excellent Communication
undefinedTimeline
Cisco Professor
Foundever Tech Academy / Omar Dengo
2023.01 - Current
Cisco Technical Trainer
Sykes Latin America - Cisco
2022.01 - Current
Cisco TAC Engineer
Sykes Latin America - Cisco TAC
2018.01 - 2022.01
Technical Support Agent
Sykes Latin America - Intel
2017.01 - 2018.01
Customer Service Agent
Sykes Latin America - Capital One Fraud
1 2016 - 1 2017
Cisco CCNP Security (Certified)
undefined
Cisco CCNA R&S(Certified)
undefined
Comptia A+ 901 - 902 (Certified)
undefined
Web Programming
undefined
Advanced English for Call Center
undefined
Bachillerato en Educación Media
Similar Profiles
Alessandro Roverssi AizaAlessandro Roverssi Aiza
Internship Student at Fundación Omar DengoInternship Student at Fundación Omar Dengo
Angie HamiltonAngie Hamilton
4th Grade Teacher at Omar Haikal Islamic Academy4th Grade Teacher at Omar Haikal Islamic Academy
Neissa SimonNeissa Simon
Medical Assistant Student at South Tech AcademyMedical Assistant Student at South Tech Academy