Antony Villegas
Network Engineer
San Antonio,SJ
Summary
Driven Infrastructure Engineer with a proven track record at Gamboa Y Matamoros, enhancing network security and reducing IT infrastructure downtime. Expert in VPN Configuration and adept at fostering client relationships, I've significantly improved operational efficiency and customer satisfaction. Skilled in Network Troubleshooting and Remote Support, exceling in fast-paced, challenging environments.
Overview
9
9
years of professional experience
Work History
Juniper TAC - Security
Concentrix
02.2024 - Current
- Enhanced team efficiency with thorough documentation of processes and procedures.
- Conducted root cause analysis for recurring issues to implement corrective measures that prevented future occurrences.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Maintaining a perfect customer satisfaction level
CISCO ACI TAC
Foundever
09.2022 - 10.2023
- Actively collaborated with vendors to resolve hardware or software-related problems efficiently.
- Delivered exceptional customer service by promptly addressing client concerns and providing accurate solutions.
- Strengthened relationships with clients through regular follow-ups and timely resolution of issues.
Infrastructure Engineer
Gamboa Y Matamoros
11.2015 - 09.2022
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in IT infrastructure.
Education
High School Diploma -
Costa Rica Christian School
Coronado, Costa Rica 05.2001 -
CCS-ECore - Computer Networking
Cisco
05.2001 -
JNCIA-SEC - Security Networking
Juniper
05.2001 -
JNCIA-Junos - Computer Networking
Juniper
05.2001 -
CCNA - Computer Networking
Cisco
05.2001 -
Skills
Network Troubleshooting
Remote Support
VPN Configuration
Routing Protocols
Network Security
Ticket management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Juniper TAC - Security
Concentrix
02.2024 - Current
CISCO ACI TAC
Foundever
09.2022 - 10.2023
Infrastructure Engineer
Gamboa Y Matamoros
11.2015 - 09.2022
High School Diploma -
Costa Rica Christian School
05.2001 -
CCS-ECore - Computer Networking
Cisco
05.2001 -
JNCIA-SEC - Security Networking
Juniper
05.2001 -
JNCIA-Junos - Computer Networking
Juniper
05.2001 -
CCNA - Computer Networking
Cisco
05.2001 -
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