Aramis Happer
San Isidro
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- I am a detail oriented who is always focused on finding viable ways of helping others develop their skills.
Overview
8
8
years of professional experience
Work History
Order Management
3M
07.2024 - Current
- Monitored and managed intercompany orders (inbound or outbound) transactions.
- Cooperated with source of supply locations, BG/division supply chain, Enterprise Operations, 3M Subsidiaries, Master Data, and 3PL/freight forwarders to ensure the timely export or import of
- Executed transactions following export rules and regulations complying with applicable Country Export Regulatory policies and procedures for international shipments.
- Managed communication between 3M international subsidiaries and ship locations by providing accurate data including product availability, order status, expedites, etc.
- Worked on escalations, delays, shipment discrepancies, invoice issues, system and data errors, and transportation issues.
- Identified opportunities to improve and involvement in continuous improvements initiatives.
- Completed assigned tasks within SLA targets.
HR Case Manager
Amazon
04.2020 - 01.2023
- Proven ability to handle leave of absence requests in different areas such as personal, medical, maternity, and military.
- Experienced in managing high case volume related to FMLA, ADA and legislative leaves such as EDD in California.
- Experienced working with Crime Leaves that were used by those who were victims of domestic violence, assaults, or were summoned to a court hearing.
- Worked along with Accommodations Department in order to find the best fit positions for employees that had certain restrictions to perform regular job duties.
- Understanding medical records, and working along with health care providers to determine leave outcome.
- Handled challenging situations, that required a different approach as we are talking about terminal diseases, miscarriages, and mental health issues.
- Used to handle more than 200 open cases with a daily task completion above a 100.
- Served as a highest point of contact for employees that were in need of time off, as well, as explaining company's benefits while they were taking time off.
- Making sure employees had the proper tools, and environment when coming back from a leave, especially with mental illnesses, and Maternity leaves.
- Demonstrated ability to adapt to change easily.
- Demonstrated ability to handle both, email, and phone contacts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate Advisor
Amazon
11.2019 - 03.2020
- Achieved qualitative and quantitative targets for individual performance.
- Collaborated with team members to share knowledge, identify competencies and achieve service level agreements.
- Remained knowledgeable about the seller's platform, policies, and standardized processes while becoming subject matter expert in key areas.
- Proven ability to perform quality audits, and delivered coaching sessions in order to correct bad associate behaviors.
- Provided technical support to both, associates, and sellers on how to navigate through Seller's page, and make products visible to customers, how to send inventory and make products attractive.
- Proven ability to handle seller's escalations based on company's policies, as well, as handling complex interactions when explaining policies.
Seller Support Associate
Amazon
09.2017 - 10.2019
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
- Worked on Ad campaigns that would help Sellers achieve sales goals.
- Step by step guidance on how to work with the Seller's page such as adding inventory, information for their listings, and new products launch.
- Helped Sellers create orders and sent inventory to Amazon's warehouses, this included support about inventory discrepancies, return orders, and lost items.
- Handled Disputes and complaints between Sellers, and Buyers in order to achieve great customer experiences.
- Demonstrated ability to handle both, email, and phone contacts in a fast paced environment.
- Worked along with Amazon Vendors, processed POs, and walked them through the process of sending products to comply with Amazon's high demand.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Developed campaigns, led design and tracked results.
Customer Service Representative
Teleperformance
12.2016 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Technical support provided when customers had issues accessing website, and adding information to their listings.
- Step by step on how to navigate through their Dashboard page.
- Demonstrated ability to handle both, email, and phone contacts in a fast paced environment.
Education
Certification - Mentoring
Amazon
San Jose08.2018
Advanced English -
Instituto Nacional De Aprendizaje (INA)
Heredia11.2016
High School Diploma -
Liceo San Isidro De Heredia
Heredia12.2013
Skills
- Fast learner
- Ability to work under pressure
- Quality Auditor
- Training experience
- Salesforce
- Complex case management
- Account management
- MS Office Advanced
- Back office experience
Timeline
Order Management
3M
07.2024 - Current
HR Case Manager
Amazon
04.2020 - 01.2023
Associate Advisor
Amazon
11.2019 - 03.2020
Seller Support Associate
Amazon
09.2017 - 10.2019
Customer Service Representative
Teleperformance
12.2016 - 08.2017
Certification - Mentoring
Amazon
Advanced English -
Instituto Nacional De Aprendizaje (INA)
High School Diploma -
Liceo San Isidro De Heredia
Similar Profiles
Christopher SpearChristopher Spear
Laser Operator at 3MLaser Operator at 3M
Jeremiah CrosbyJeremiah Crosby
Maker Operator at 3mMaker Operator at 3m
Kevin MacDonaldKevin MacDonald
Field Service Representative at 3MField Service Representative at 3M