Aramis Happer
San Isidro
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- I am a detail oriented who is always focused on finding viable ways of helping others develop their skills.
Overview
8
8
years of professional experience
Work History
Order Management
3M
07.2024 - Current
- Monitored and managed intercompany orders (inbound or outbound) transactions.
- Cooperated with source of supply locations, BG/division supply chain, Enterprise Operations, 3M Subsidiaries, Master Data, and 3PL/freight forwarders to ensure the timely export or import of
- Executed transactions following export rules and regulations complying with applicable Country Export Regulatory policies and procedures for international shipments.
- Managed communication between 3M international subsidiaries and ship locations by providing accurate data including product availability, order status, expedites, etc.
- Worked on escalations, delays, shipment discrepancies, invoice issues, system and data errors, and transportation issues.
- Identified opportunities to improve and involvement in continuous improvements initiatives.
- Completed assigned tasks within SLA targets.
HR Case Manager
Amazon
04.2020 - 01.2023
- Proven ability to handle leave of absence requests in different areas such as personal, medical, maternity, and military.
- Experienced in managing high case volume related to FMLA, ADA and legislative leaves such as EDD in California.
- Experienced working with Crime Leaves that were used by those who were victims of domestic violence, assaults, or were summoned to a court hearing.
- Worked along with Accommodations Department in order to find the best fit positions for employees that had certain restrictions to perform regular job duties.
- Understanding medical records, and working along with health care providers to determine leave outcome.
- Handled challenging situations, that required a different approach as we are talking about terminal diseases, miscarriages, and mental health issues.
- Used to handle more than 200 open cases with a daily task completion above a 100.
- Served as a highest point of contact for employees that were in need of time off, as well, as explaining company's benefits while they were taking time off.
- Making sure employees had the proper tools, and environment when coming back from a leave, especially with mental illnesses, and Maternity leaves.
- Demonstrated ability to adapt to change easily.
- Demonstrated ability to handle both, email, and phone contacts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Associate Advisor
Amazon
11.2019 - 03.2020
- Achieved qualitative and quantitative targets for individual performance.
- Collaborated with team members to share knowledge, identify competencies and achieve service level agreements.
- Remained knowledgeable about the seller's platform, policies, and standardized processes while becoming subject matter expert in key areas.
- Proven ability to perform quality audits, and delivered coaching sessions in order to correct bad associate behaviors.
- Provided technical support to both, associates, and sellers on how to navigate through Seller's page, and make products visible to customers, how to send inventory and make products attractive.
- Proven ability to handle seller's escalations based on company's policies, as well, as handling complex interactions when explaining policies.
Seller Support Associate
Amazon
09.2017 - 10.2019
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
- Worked on Ad campaigns that would help Sellers achieve sales goals.
- Step by step guidance on how to work with the Seller's page such as adding inventory, information for their listings, and new products launch.
- Helped Sellers create orders and sent inventory to Amazon's warehouses, this included support about inventory discrepancies, return orders, and lost items.
- Handled Disputes and complaints between Sellers, and Buyers in order to achieve great customer experiences.
- Demonstrated ability to handle both, email, and phone contacts in a fast paced environment.
- Worked along with Amazon Vendors, processed POs, and walked them through the process of sending products to comply with Amazon's high demand.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Developed campaigns, led design and tracked results.
Customer Service Representative
Teleperformance
12.2016 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Technical support provided when customers had issues accessing website, and adding information to their listings.
- Step by step on how to navigate through their Dashboard page.
- Demonstrated ability to handle both, email, and phone contacts in a fast paced environment.
Education
Certification - Mentoring
Amazon
San Jose08.2018
Advanced English -
Instituto Nacional De Aprendizaje (INA)
Heredia11.2016
High School Diploma -
Liceo San Isidro De Heredia
Heredia12.2013
Skills
- Fast learner
- Ability to work under pressure
- Quality Auditor
- Training experience
- Salesforce
- Complex case management
- Account management
- MS Office Advanced
- Back office experience
Timeline
Order Management
3M
07.2024 - Current
HR Case Manager
Amazon
04.2020 - 01.2023
Associate Advisor
Amazon
11.2019 - 03.2020
Seller Support Associate
Amazon
09.2017 - 10.2019
Customer Service Representative
Teleperformance
12.2016 - 08.2017
Certification - Mentoring
Amazon
Advanced English -
Instituto Nacional De Aprendizaje (INA)
High School Diploma -
Liceo San Isidro De Heredia
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