Argerie Robles Bagnarello
Customer Service Representative
Summary
Dynamic professional with a strong background in customer service, compliance analysis, and project management. Skilled in managing incidents, implementing fraud prevention strategies, and optimizing processes. Seeking a challenging role to utilize expertise and drive positive outcomes.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Global Artificial Intelligence Associate
Amazon
2 2024 - Current
- Responsible for watching videos of stowing action at Amazon fulfillment center, understanding them thoroughly, and using human judgment in combination with tools and resources to indicate the activity captured in video while maintaining highest level of accuracy
- Demonstrate commitment to meeting deadlines.
Advisor 1
Concentrix
04.2023 - 02.2024
- Demonstrated expert knowledge of Google products, services, and processes to provide timely and accurate information to customers
- Resolved customer inquiries and issues through various channels such as phone, email, and chat.
GCR Analyst/Helper Support
Western Union
3 2022 - 11.2022
- Internal Project in Global Consumer Reinstatements (GCR) team
- Responsible for handling reinstatement processes from customers at a global level by receiving requests via email and escalating them to the corresponding Source Group of Interdiction for review
- Oversee reviewing documents and sensitive information received from customers.
KYC Analyst
Western Union
09.2021 - 02.2023
- Make interviews to Western Union customers to avoid fraud and detect new risky patterns and ensure the correct use of Western Union services
- Working with on-hold payments and making decisions following AML and Sanctions procedures
- Customer service through email and inbound/outbound calls.
Education
English Course -
Sykes Academy
San José, Costa Rica 10.2022 - 12.2022
High School Diploma -
MEP's Program
San José, Costa Rica 01.2020 - 12.2020
Skills
Timeline
Advisor 1
Concentrix
04.2023 - 02.2024
English Course -
Sykes Academy
10.2022 - 12.2022
KYC Analyst
Western Union
09.2021 - 02.2023
High School Diploma -
MEP's Program
01.2020 - 12.2020
Global Artificial Intelligence Associate
Amazon
2 2024 - Current
GCR Analyst/Helper Support
Western Union
3 2022 - 11.2022
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